Client Service Representative

2 days ago


Lutz, Florida, United States VCA Full time

About VCA Cypress Creek Animal Hospital

We are a 4-doctor full-service veterinary hospital offering primary care, illness care, surgery, and dentistry located in Lutz, FL.

Our Mission

At VCA Animal Hospitals, we take our mission statement – your pet's health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

Job Summary

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Responsibilities

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments.
  • Placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (heartworm prevention, housebreaking, and flea & tick control).
  • Managing medical records, charts, reports, and correspondence.
  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
  • Minimum of 2 years experience required.
  • Opportunity to cross train with our veterinary assistants if interested.

Why You Should Consider VCA Cypress Creek

We're proud to offer state-of-the-art medical facilities and a warm, safe, and welcoming environment that is designed to provide your pet with the very best available veterinary care. Our services include preventive wellness and sick care, early disease detection and vaccines, parasite control, spay and neuter, dentistry, digital x-rays, and additional diagnostic and therapeutic services.

Benefits

  • Access to the people and financial resources of a large veterinary community.
  • Growth & leadership opportunities.
  • Medical, Dental & Vision.
  • Career development programs.
  • Generous hospital discounts and product discounts.
  • Employer-paid life, long- and short-term disability insurance.
  • Paid vacation and sick time.
  • Paid parental leave.
  • 401(k).
  • Free mental health resources and wellness subscriptions (Headspace).
  • Referral bonuses.
  • Infertility benefits.
  • Competitive wage.

Compensation

Is based on skill set, and experience.



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