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Customer Service Representative

2 months ago

Lutz, Florida, United States Centennial Bank Full time

Job Summary

The Customer Service Representative I is a key role at Centennial Bank, responsible for building and maintaining strong relationships with our customers. This position requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities

  1. Open new deposit accounts, including checking, savings, CDs, and IRAs, and promote bank products and services to customers.
  2. Assess customer needs and provide personalized solutions to meet their financial goals.
  3. Work closely with other team members to achieve branch goals and objectives.
  4. Provide exceptional customer service, resolving issues and concerns in a timely and professional manner.
  5. Develop and maintain a deep understanding of bank products and services to effectively cross-sell and upsell to customers.
  6. Stay up-to-date on regulatory requirements and ensure compliance with all applicable laws and regulations.

Requirements

  • High school diploma or equivalent required; specialized education or training in a related field a plus.
  • 12-18 months of related experience and/or training, or equivalent combination of education and experience.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Ability to work in a team environment and build strong relationships with colleagues and customers.

Working Conditions

This role requires the ability to work in a constant state of alertness and in a safe manner. The noise level in the work environment is usually moderate.