Retail Customer Service Associate
7 days ago
We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Utilize consultative skills to understand customer needs and provide personalized solutions.
- Stay up-to-date on product knowledge and promotions to effectively communicate with customers and drive sales.
- Operate and maintain a wide range of equipment, including printing, binding, and shipping equipment.
- Process transactions, handle cash and make change, and maintain a safe and clean retail environment.
- High school diploma or equivalent education.
- 6+ months of specialized experience in a retail or customer service environment.
- Excellent verbal and written communication skills.
This role requires the ability to stand for long periods, move and lift up to 55 pounds, and work in a fast-paced environment with minimal supervision.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, or association with a person on the basis of one or more of the foregoing.
We are committed to creating a diverse and inclusive work environment and welcome applications from qualified candidates of all backgrounds.
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