Senior Account Operations Manager

1 day ago


Mountain View, California, United States Commure + Athelas Full time
About Us

At Commure + Athelas, we're transforming the healthcare industry by simplifying providers' lives and keeping them connected to their patients. Our innovative suite of software and hardware, augmented by advanced AI, boosts efficiency across every domain of healthcare, freeing up time for what matters most: providing care.

We support over 250,000 clinicians across hundreds of care sites nationwide. With a growing suite of technologies, including staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation, and more, we're empowering healthcare providers to focus on what they do best.

This is an exciting opportunity to join our high-growth team as a key member of our Strategic Account Operations team. As a Senior Account Operations Manager, you'll play a pivotal role in defining business processes, driving operational efficiency, and exceeding client revenue targets.

What You'll Do
  • Develop and own relationships with executive teams at our largest clients
  • Exceed client revenue targets through operational optimization and new growth initiatives
  • Standardize and improve internal and client operations to enhance efficiency
  • Ensure timely execution of all essential aspects of internal operations projects
  • Cross-functional collaboration with Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
  • Contribute to design and implementation of systems and processes for scalability and efficiency
Requirements
  • 7+ years experience in consulting, investment banking, or exec relationship management, or operations at a fast-paced SaaS tech company
  • Experience with data analysis and developing data-driven solutions
  • Familiarity with SQL; basic assessment will be part of the interview process
  • Demonstrated drive, intellectual curiosity, attention to detail, and proven record of success
  • Ability to oversee project management, ensuring timely and qualitative onboarding and continuous improvement
  • Proficiency in documenting and developing best practices for incremental improvement and optimization
Benefits

Competitive salary range: $160K - $210K per annum, depending on experience

Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off

Award-winning company culture, committed to diversity and inclusion



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