Transformational Operations Leader for Revenue Cycle Management

6 days ago


Mountain View, California, United States Commure Athelas Full time

About Commure + Athelas:

We are a fast-paced SaaS tech company that simplifies providers' lives and keeps them connected to their patients. Our innovative suite of software and hardware, augmented by advanced LLM AI, RTLS, and healthcare workflow automations, boosts efficiency across every domain of healthcare.

Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country.

About the Role:

Senior Account Operations Manager:

You will play a pivotal role in our Operations team focusing on Revenue-Cycle Management. You will work across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes.

  • Drive client growth through operational optimization and new growth initiatives
  • Develop and standardize internal processes, reporting, training, and documentation as we scale our customer base
  • Ensure efficient execution and timely delivery of all essential aspects of internal operations projects

As a Senior Account Operations Manager, you will have end-to-end ownership and be responsible for ensuring efficient execution and seamless onboarding process for clients.

Key Responsibilities Include:

  • Acting as the primary point of contact for our largest and most complex accounts representing $1.2 - $1.5M in annual recurring revenue
  • Effectively managing client relationships, ensuring satisfaction, and maximizing retention
  • Helping junior members of the team manage their relationships by acting as an escalation point for their clients as needed

Requirements:

We're looking for someone with 3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company. You should have experience leading others in client-facing roles and be comfortable working with data.

The ideal candidate will be:

  • Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
  • Comfortable working with data and proficiency in SQL + Excel
  • Expertise in project management: You have experience deploying multiple projects in a fast-paced environment
  • A Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests

We offer a highly competitive salary range of $120,000 - $150,000 per annum, depending on experience, plus benefits including unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off, and stock options.

We are committed to creating and fostering a diverse team. We believe that great people can always find a place, regardless of background or experience.



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