Member Assistance Specialist
2 weeks ago
We are seeking dedicated individuals who take pride in their contributions to join our team. You play a crucial role in shaping our members' overall shopping experience by providing them with a positive first and last impression.
As a member assistance - cart attendant, your primary responsibility is to ensure that members encounter a well-maintained parking area, which includes assisting them with their purchases and ensuring that carts are readily available.
You will impress us if:
You thrive in dynamic environments
You possess strong multitasking abilities
You prioritize member satisfaction above all
You can remain on your feet for extended periods while assisting members promptly and accurately
You are a proactive problem solver who addresses challenges directly to ensure tasks are completed with excellence.
Your impact will be felt through:
Maintaining a cheerful demeanor by greeting and thanking members
Delivering outstanding customer service to members throughout the facility, addressing any inquiries they may have
Keeping a clean, organized, and member-ready environment.
The member assistance - cart attendant position is an excellent opportunity to embark on a rewarding career at Sam's Club.
The information provided above is intended to outline the general nature and level of work performed in this role.
It is not meant to be an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this position.
A comprehensive job description will be made available during the hiring process.Key Responsibilities...
Ensure club pickup orders are fulfilled by notifying members of any delays; informing them of unavailable products; suggesting alternative options when necessary; ensuring products are selected and packaged in accordance with company policies; dispensing items upon member arrival for pickup; resolving member concerns; and promoting the company's offerings.
Maintain facility safety by conducting regular safety checks; adhering to merchandise handling procedures; and reporting unsafe conditions to management.
Provide member service by recognizing member needs; assisting with purchasing decisions; processing transactions; facilitating payments in line with company policies for various membership and payment types; utilizing cash registers for transactions; organizing merchandise; zoning designated areas; addressing member concerns; promoting company products; organizing and maintaining cart availability; assisting members with transporting items; using cart retrieval equipment as per company guidelines; and ensuring cleanliness in the parking area.
Adhere to company policies, procedures, and ethical standards by implementing related action plans; utilizing the Open Door Policy; and applying these principles in executing business processes.
Complete work assignments and priorities by leveraging policies, data, and resources; collaborating with managers, colleagues, customers, and other business partners; identifying priorities, deadlines, and expectations; executing tasks; communicating progress and information; recommending improvements; and adapting to change and feedback.
At Sam's Club, we offer competitive compensation along with performance-based incentives and a range of benefits for a healthier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits encompass 401(k), stock purchase options, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
You will also receive PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, with the amount based on your job classification and tenure. It will meet or exceed paid sick leave laws where applicable.For details about PTO, please refer to the relevant resources.
- Additional benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for both full-time and part-time associates in Walmart and Sam's Club facilities, covering programs from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are fully covered by Walmart, with eligibility requirements applying to certain benefits based on job classification and tenure. Benefits are subject to change and may be governed by specific plan or program terms. For information about benefits and eligibility, please refer to the relevant resources.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service
Primary Location...
United States of America
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