Banking Professional
1 week ago
At PNC, we're committed to delivering exceptional customer experiences. As a Teller and Customer Service Specialist, you'll play a vital role in fostering an inclusive workplace culture where all employees feel valued and respected.
Key Responsibilities:
- Provide exceptional customer service, accurately performing high-volume customer banking transactions.
- Educate customers on new technology and develop banking product referral opportunities through strong customer relationship skills.
- Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.
- Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Apply product and procedural knowledge to solve customer's problems.
Requirements:
- No degree required; a comparable combination of education, job-specific certification(s), and experience may be considered.
- Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, and leveraging technology.
- Competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem-solving, and understanding customer needs.
Benefits:
- PNC offers a comprehensive range of benefits, including medical, dental, and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension, and stock purchase plans.
- Dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
- Maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level and years of service.
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