Banking Professional

1 week ago


Deerfield Beach, Florida, United States PNC Full time
Job Description

At PNC, we're committed to delivering exceptional customer experiences. As a Teller and Customer Service Specialist, you'll play a vital role in fostering an inclusive workplace culture where all employees feel valued and respected.

Key Responsibilities:

  • Provide exceptional customer service, accurately performing high-volume customer banking transactions.
  • Educate customers on new technology and develop banking product referral opportunities through strong customer relationship skills.
  • Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Apply product and procedural knowledge to solve customer's problems.

Requirements:

  • No degree required; a comparable combination of education, job-specific certification(s), and experience may be considered.
  • Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, and leveraging technology.
  • Competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem-solving, and understanding customer needs.

Benefits:

  • PNC offers a comprehensive range of benefits, including medical, dental, and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension, and stock purchase plans.
  • Dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
  • Maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level and years of service.

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