Application Systems Senior Analyst

1 day ago

Columbus, Ohio, United States Northwest LLC Full time
Senior Application Systems Analyst Job DescriptionKey Responsibilities:
  • Provide analytical and technical support for business applications, including troubleshooting, maintenance, and management.
  • Mentor and coach junior team members, promoting knowledge sharing and skill development.
  • Create and maintain documentation for application support and implementation, ensuring accuracy and completeness.
Essential Functions:
  • Independently support, install, troubleshoot, maintain, and manage applications.
  • Gather, analyze, and document business requirements in IT projects, focusing on complex IT landscapes.
  • Test, implement, document, and support core banking solutions, ensuring seamless integration.
  • Represent Information Systems in line of business meetings and projects, showcasing Fiserv Signature capabilities.
  • Interact with Fiserv to solve problems and implement projects, leveraging expertise and resources.
  • Create post-implementation and deployment documentation for operations and internal customers, enhancing knowledge sharing.
  • Manage project plans and associated tasks, ensuring timely completion and quality delivery.
  • Drive issue resolution through problem-solving, resource identification, and escalation, minimizing downtime.
  • Triage support incidents and escalate high-priority events to relevant groups, ensuring prompt attention.
  • Create and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or equivalent tools.
  • Facilitate sessions with internal customers to assess business needs and work with teams to find solutions, promoting collaboration.
  • Support ETL solutions using SQL Query and other languages/tools, ensuring efficient data processing.
  • Create and maintain application documentation, ensuring accuracy and completeness.
  • Analyze and improve system efficiency, identifying areas for optimization and process enhancements.
  • Map data from one core system to another, supporting conversion-related activities, and ensuring seamless data transfer.
  • Work closely with tier 1 technical support teams and participate in the tier 2/3 support team, ensuring alignment with business expectations.
  • Mentor application support analysts and business partners, promoting knowledge sharing and skill development.
Additional Responsibilities:
  • Contribute to all aspects of a project, from beginning to end, ensuring comprehensive understanding.
  • Participate in software development life cycle (SDLC) activities, as required, promoting collaboration and knowledge sharing.
  • Build and maintain a knowledge base, ensuring seamless knowledge transfer within the team.
  • Learn to coordinate installation of new software, document, and test custom changes, ensuring quality delivery.
  • Help define, record, and execute application disaster recovery plans and procedures, ensuring business continuity.
Safety and Health:
  • Abide by the rules of the safety and loss prevention program, ensuring a safe working environment.
  • Perform work tasks in a safe manner, minimizing risks and hazards.
  • Report any injuries to the supervisor, ensuring prompt attention and support.
  • Know what to do in case of an emergency, ensuring preparedness and response.
Qualifications:
  • Bachelor's Degree in Computer Science, Information Technology (Software development track) or Engineering with a programming concentration, and at least 3 years of relevant work experience.
  • Associate's Degree with at least 6 years of work experience.
  • High School Diploma with at least 8 years of work experience.
Work Experience:
  • Experience with automated testing.
  • 3-5 years of analytical experience with a financial institution.
  • 3-5 years of experience working with Fiserv Signature core banking software.
  • Less than 2 years of experience, with at least 1 year of demonstrable application production support using Fiserv technology stack or equivalent technologies and toolset.
General Employee Knowledge, Skills, and Abilities:
  • Ability to establish effective working relationships among team members and participate in solving problems and making decisions.
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience.
  • Ability to actively listen to what others are saying to achieve understanding, sharing information with others, and facilitating the open exchange of ideas and information.
  • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information.
  • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas.
Additional Knowledge, Skills and Abilities:
  • Knowledge of business rules for the core banking solution, Fiserv Signature.
  • Knowledge of core banking processes supporting lending, deposits, and investments.
  • Knowledge of relational data model. Experience in writing SQL statements for relational database management systems like SQL and Query SQL.
  • Knowledge of SDCL.
  • Knowledge of Agile development.
  • Ability to quickly learn new applications, processes, and procedures.
  • Analytical skills, attention to detail, troubleshooting skills, and problem-solving skills.
  • Ability to map data from one core system to another, supporting conversion-related activities.
  • Ability to effectively conduct meetings, requirement gathering sessions, and presentations.

 

 

 

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