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Customer Service Representative

2 months ago

Marquand, Missouri, United States Fifth Third Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Lead Customer Service Representative/Teller. As a key member of our Financial Center team, you will be responsible for providing exceptional customer service, building strong relationships with our clients, and driving business growth.

Key Responsibilities
  • Customer Experience:
    • Deepen relationships with customers by actively listening to their needs and providing personalized solutions.
    • Provide follow-up to customer inquiries and resolve issues in a timely and professional manner.
    • Maintain a high level of customer satisfaction by being responsive and proactive in addressing customer concerns.
  • Operations:
    • Collaborate with the Financial Center Manager to ensure accurate and timely completion of monthly cash counts.
    • Partner with the Financial Center Manager to gather and report monthly FCA requests.
    • Perform daily office responsibilities, including maintaining a balanced record and correcting outages.
  • Referrals:
    • Identify customer needs and refer customers to Bankers and business partners for consultative conversations.
    • Build and maintain a working knowledge of retail products and services offered by Fifth Third Bank.
Requirements
  • High school diploma or equivalent.
  • Extensive cash handling experience.
  • In-depth knowledge of retail policies and procedures.
  • Ability to interact comfortably and confidently with the public.
  • Flexibility in scheduling.
About Fifth Third Bank

Fifth Third Bank is a leading financial institution committed to providing exceptional customer service and building strong relationships with our clients. We are proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions.