Retail Banker II

2 days ago

Springfield, Virginia, United States TD Bank Group Full time
Job Summary:

The Retail Banker II is a customer-facing role that requires a strong understanding of banking products and services. As a customer liaison, you will be responsible for delivering legendary customer experiences by providing financial expertise and consultative advice to customers. This role contributes to the achievement of business objectives by building relationships, delivering service, and advising customers on banking solutions and needs.

Key Responsibilities:
  • Acts as a subject matter expert in the store for both customers and colleagues regarding all products, services, policies, and procedures of TD.
  • Makes product recommendations based on customer needs and highlights product features and benefits that ultimately support customers through challenging times and life events.
  • Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs, and engaging in additional conversation to identify any additional needs and offer a solution or partner referral.
  • Utilizes customer relationship management tools to proactively play a key role in customer assessments, proactively identifies customer solutions, and lead-focused outbound sales activities.
  • Evaluates issues, errors, and problems based on practices and existing precedents or procedures and independently resolves customer problems escalating when necessary.
  • Explains detailed and/or complicated information within the team.
  • Builds working relationships with customers and related teams.
  • Requires full proficiency gained through job-related training to perform a range of activities.
  • Participates in customer outreach, servicing, and advice activities to deliver on our unexpectedly human promise.
  • Engages in conversations with customers about loan products, facilitates the application intake.
  • Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Requirements:
  • HS Diploma or GED required; 2-year degree preferred.
  • 2+ years of related experience working with customers and/or sales in any capacity.
  • Teller experience (Preferred).
  • Cross-trained to take customer transactions upon hire.
  • Superior customer service skills.
  • Strong organization skills to handle multiple tasks in a fast-paced environment.
  • Excellent communication skills with the ability to be concise, clear, and consistent.
  • Demonstrated effective problem-solving skills.
  • Demonstrated ability to schedule and prioritize work.
  • Demonstrated ability to work independently and within deadlines.
  • Proficient in Microsoft Office.
  • Ability to provide community services, including, but not limited to, Financial Education classes.
  • Notary License (Preferred).
Accountabilities:
  • Delivers legendary customer experiences by helping customers, building relationships, delivering service, and advice to TD customers.
  • Understands and supports the Bank's customer service strategy; delivers customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations.
  • Serves as a customer advocate in providing customer resolution, proactive tips, and insights on saving time & money.
  • Consistently executes appropriate behaviors to deliver a legendary customer experience that is unexpectedly human in the store through either effective problem resolution or providing sound advice that yields a solution.
  • Engages in lobby leadership by orchestrating customer flow, warmly welcome, discover initial needs, and guides customer appropriately.
  • Understands customer preferences with banking (when and how they want) and educates customers on self-service options that meet their needs.
  • May act as a point of escalation for customer questions or concerns.
  • May perform a variety of (teller) transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
  • Considers the impact of decisions on the well-being of TD, its customers, and stakeholders.
  • Provides the highest level of customer service when dealing with internal partners, vendors, or our customers - WOW at every opportunity.
  • Improves customer financial confidence by sharing financial knowledge to help customers meet and exceed their financial goals.
  • Acts as a brand champion both internally and externally.
  • Champions customer service activities; supporting customers through challenging times and life events.
  • Recognizes transaction needs of clients and educates clients on self-service channels including digital options.
  • Brings your genuine self and turns each banking transaction into a personalized interaction, one customer at a time.
  • Delivers end-to-end advice to customers by providing information and tools for financial management that helps customers achieve their goals, and provides real-time insights.
Language:
English

  • Financial Services Specialist

    4 weeks ago

    Springfield, Virginia, United States TD Bank N.A Full time

    Job SummaryThe Retail Banker II plays a crucial role in delivering TD Bank's brand promise by leveraging financial expertise and consultative advice to advise customers on banking solutions and needs.Key ResponsibilitiesContribute to the achievement of Banker, Retail, Customer Service, and Customer Experience goalsUtilize financial expertise to advise...

  • Retail Banking Specialist

    2 weeks ago

    Springfield, Virginia, United States TD Bank Full time

    Job DescriptionJob Title: Retail Banker IIJob Summary: We are seeking a highly motivated and customer-focused Retail Banker II to join our team. As a Retail Banker II, you will be responsible for delivering exceptional customer service, building strong relationships with customers, and providing financial solutions to meet their needs.Key...

  • Retail Banking Specialist

    4 weeks ago

    Springfield, Virginia, United States TD Bank Group Full time

    Job Summary:The Retail Banker II is a key role in delivering TD's Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions/needs. This role contributes to the achievement of business objectives by providing exceptional customer service, building relationships, and delivering financial solutions...

  • Relationship Banker II

    4 weeks ago

    Springfield, Illinois, United States Simmons Bank Full time

    Job Title: Relationship Banker IIAt Simmons Bank, we're committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. As a Relationship Banker II, you'll play a vital role in achieving this goal by providing expert financial solutions and guidance to our customers.Key Responsibilities:Build and maintain...

  • Personal Banker

    4 days ago

    Springfield, United States Commerce Bank Full time

    About Working at Commerce Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with...

  • Universal Banker

    2 months ago

    Springfield, United States First Banker's Trust Full time

    Job Details Job Location Springfield Branch - Springfield, IL Position Type Part Time -25 hours Education Level High School   Travel Percentage Negligible Job Shift Days and Weekends Job Category Banking Job Summary & Key Accountabilities First Bankers Trust Company is offering a flexible jobopportunity for interested candidates! First Banker's Bank...

  • Universal Banker

    1 month ago

    Springfield, United States FIRST BANKERS TRUST GROUP Full time

    Job DetailsJob Location Springfield Branch - Springfield, IL Position Type Part Time -25 hours Education Level High School Travel Percentage Negligible Job Shift Days and Weekends Job Category Banking Job Summary & Key Accountabilities First Bankers Trust Company is offering a flexible job opportunity for interested candidates! First Banker's Bank Teller...

  • Personal Banker II Float Specialist

    2 weeks ago

    Springfield, Illinois, United States Southern Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Personal Banker II Float Specialist to join our team at Southern Bank. As a key member of our banking team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and promoting our bank's products and services.Key...

  • Customer Care Banker

    4 months ago

    Springfield, United States Guaranty Federal Bancshares, Inc. Full time

    Join our growing team today and enjoy growth and progression, great culture, and competitive benefits! Required Availability: Mon - Fri 7:00 am - 7:00 pm (Primary Shift will be 10:00 am - 7:00 pm); Rotating Saturdays (1-2 per month with a comp day ea Customer Care, Banker, Retail, Customer

  • Personal Banker

    5 days ago

    Springfield, Illinois, United States Commerce Bank Full time

    About Commerce BankAt Commerce Bank, we're committed to helping our customers achieve financial safety and success. Our culture is built on the values of helping people, businesses, and communities thrive. We believe in investing in our employees, providing them with the tools and resources they need to grow and succeed.Job SummaryWe're seeking a Personal...

  • Retail Banker II

    4 weeks ago

    Springfield, United States TD Bank Group Full time

    Work Location: United States of America Hours: 40 Pay Details: $24.50 - $33.25 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon...

  • Universal Banker

    5 months ago

    Springfield, United States Security Bank Full time

    Job Type Full-time Description Security Bank, SB is the only mutual savings bank located in Springfield, Illinois and has been servicing the community for over 144 years. Security Banks mission is to promote the financial health and prosperity of our bank, depositors, employees, and community. We invite qualified applicants with banking experience to apply...

  • Universal Banker

    5 days ago

    Springfield, Massachusetts, United States Berkshire Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Universal Banker to join our team at Berkshire Bank. As a key member of our retail banking team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.Key ResponsibilitiesProvide personalized service to customers, identifying their...

  • Retail Banking Manager

    2 weeks ago

    Springfield, Illinois, United States Kearny Bank Full time

    Retail Client Experience Manager Job DescriptionAt Kearny Bank, we are seeking a highly skilled and experienced Retail Client Experience Manager to join our team. This role is responsible for assisting the Retail Relationship Manager in the day-to-day operations of the Branch, managing the Kearny Bank Protocols, and building strong relationships with...

  • Retail Client Experience Manager

    2 days ago

    Springfield, New Jersey, United States Kearny Bank Full time

    Job SummaryAssist the Retail Relationship Manager in the day-to-day operations of the Branch, managing the Kearny Bank Protocols and inside relationship building process. In partnership with the Retail Relationship Manager, responsible for the sales, service, and operation of the branch. Manage, coach, and lead the branch team in achieving all sales and...

  • Retail Banking Trainer

    3 weeks ago

    Springfield, Illinois, United States INB National Association Full time

    Job Title: Retail Banking TrainerAre you a motivated and experienced professional looking to make a difference in the financial industry? We are seeking a skilled Retail Banking Trainer to join our team at INB National Association.Key Responsibilities:Develop and deliver training programs for new and existing relationship bankers and tellers to enhance their...

  • Phlebotomy - Phlebotomist II

    1 week ago

    Springfield, United States TalentBurst Full time

    Job Title: Phlebotomist IILocation: Springfield, MODuration: 1 monthShift/Time Zone: 7am-3:30p M-FJob Description: The Phlebotomist II represents the face of our company to patients who come to both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist II draws quality blood samples from patients and prepares...

  • Medical Specimen Collector II

    5 days ago

    Springfield, Illinois, United States TalentBurst Full time

    Job Title: Phlebotomist IILocation: Fairfax, VA - 22031Duration: 2 Months + extendableShift/Time Zone:Monday-Friday 7:30 am - 4:00 pmJob Description:The Phlebotomist II is a key member of our team, representing the face of our company to patients who come to us for their health routine or for insights into life-defining health decisions.The Phlebotomist II...

  • Banking Professional

    2 weeks ago

    Springfield, Illinois, United States Security Bank Full time

    Job Title: Universal BankerSecurity Bank is seeking a highly skilled and customer-focused Universal Banker to join our team. As a Universal Banker, you will be responsible for providing exceptional customer service, processing transactions, and promoting bank products and services.Key Responsibilities:Provide prompt and courteous service to external and...

  • Personal Banker II Float

    3 months ago

    Springfield, United States Southern Bank Full time

    Job DetailsJob Location Springfield Sunshine Branch - Springfield, MO Position Type Full Time DescriptionPRIMARY PURPOSE OF JOB This position is a float-based position with whose primary goal is to expand and retain customer relationships by proactively meeting with the customer to discover their financial needs and provide both product and service...

  • Banking Professional

    4 weeks ago

    Springfield, Illinois, United States Security Bank Full time

    {"title": "Universal Banker", "description": "Job SummarySecurity Bank is seeking a highly skilled and customer-focused Universal Banker to join our team. As a Universal Banker, you will be responsible for providing exceptional customer service, processing transactions, and promoting bank products and services.Key ResponsibilitiesProvide prompt and courteous...

  • Financial Center Supervisor

    1 week ago

    Springfield, Massachusetts, United States Berkshire Bank Full time

    Job Title: Financial Center SupervisorBerkshire Bank is seeking a highly skilled Financial Center Supervisor to join our team. As a key member of our retail banking team, you will be responsible for supervising customer service associates and universal bankers to ensure the efficient and effective operation of the customer service line.Key...

  • Automotive Repair Specialist II

    2 weeks ago

    Springfield, Illinois, United States CarMax Full time

    Job SummaryWe are seeking a highly skilled Automotive Repair Specialist II to join our team at CarMax. As a key member of our service department, you will be responsible for performing mechanical and cosmetic repairs on customer and internal vehicles in accordance with our high standards.Key ResponsibilitiesExecute CarMax's standardized work processes to...