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Store Manager in Training

2 months ago

Little Rock, Arkansas, United States GNC Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Store Manager in Training. As a key member of our retail operations team, you will be responsible for learning the overall operations of a retail store and gaining knowledge and competency in financial processes required to manage a retail store.

Key Responsibilities
  • Customer Service: Facilitate an exceptional customer service experience through all channels of interaction by following our prescribed selling methods; meet or exceed all corporate set goals, expectations, and key performance indicators.
  • Loyalty Programs: Drive our loyalty programs and incentives for successful engagement of customers.
  • Product Knowledge: Monitor best sellers, identify product demand, and update management regarding trends.
  • Community Engagement: Facilitate community engagement and client loyalty through innovative and creative outreach.
  • Merchandising: Read all merchandising bulletins to understand product assortment and answer product questions based on Company-approved information.
  • Team Leadership: Supervise and lead store team under management guidance; communicate sales targets and drive team performance; provide feedback and support succession planning of high performers by communicating team performance to management.
  • Training and Development: Review all training resources and complete assigned modules to understand product assortment and answer product questions based on Company-approved information.
  • Store Operations: Ensure company assets are protected and not exposed to risks and conflicts of interest.
  • Escalated Issues: Partner with management to handle escalated customer service issues; support management in monitoring store's Loss Prevention activities and escalate concerns.
  • Store Maintenance: Keep store clean and uncluttered.
  • Register Operations: Perform all register operations. Complete all daily register and store open/close functions and bank deposits according to Company policies and procedures.
Requirements
  • Education: Minimum high school diploma required or associate degree in business or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
  • Experience: 2+ years of retail sales experience and prior management/supervisory experience preferred.
  • Skills: High degree of proficiency in MS Office Suite, Outlook, and Internet applications. Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills. Strong verbal and written communication skills (including analysis, interpretation, and reasoning). Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
  • Physical Demands: Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. Regularly/Occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.