Help Desk Representative

3 days ago


Boca Raton, Florida, United States Conduent Full time

About the Position

In this Help Desk Representative role with Conduent, you will be the primary point of contact for customers, handling their inquiries, and resolving any issues that may arise. To succeed in this position, you must have excellent communication skills, be able to work under pressure, and maintain accurate records.

Key Responsibilities:

  • Respond to customer calls, emails, or chats in a timely and professional manner.
  • Resolve customer complaints and issues efficiently and effectively.
  • Provide product information and training to customers as needed.
  • Maintain accurate records of customer interactions and resolve any discrepancies.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Ability to maintain confidentiality and handle sensitive information.

Benefits:

  • $14.50 per hour base pay.
  • Overtime opportunities available.
  • Paid training and development programs.
  • Comprehensive benefits package including health insurance, dental, and vision coverage.

Location:

Boca Raton, FL.

Estimated Salary: $14.50 per hour.



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