Customer Service Representative

4 weeks ago

Heber, Utah, United States Bank of Utah Full time

Job Summary:

The Customer Service Representative at Bank of Utah is responsible for establishing a full-relationship with customers. This role requires a strong commitment to creating a great customer experience by meeting a broad range of financial service needs. The ideal candidate will help lead the branch team to attain branch goals, adhering to all bank established policies, procedures, and overall banking/compliance regulations.

Key Responsibilities:

1. Promote and represent Bank of Utah in a professional and inviting manner to current and potential customers, employees, and vendors.

2. Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs. Provide solutions to ensure the customer feels understood, informed, and confident in the bank and products/services offered.

3. Lead and encourage a positive working environment with a can-do attitude, which fosters our Cultural Beliefs.

4. Perform routine, basic, and complex transactions and tasks, including but not limited to:

Accept and process deposits, withdrawals, transfers, check cashing, loan payments, and advances.

Maintain proper cash levels and keep cash secure at all times. Accurately balance cash drawer and vault and report variations in accordance with bank policy.

Process daily branch capture, verifying accuracy of scanned documents to minimize non-posts.

Collect information for outgoing wire transfers up to specified limit.

Basic account maintenance, including address changes, holds, and stop pays.

Open and close all depository accounts, including but not limited to: IRA, HSA, Business, and Consumer accounts. Ensure proper Customer Identification (CIP) and Bank Secrecy (BSA) procedures are appropriately followed.

Complete required reports timely and accurately (including UAR and CTR).

5. Expert knowledge of Bank of Utah's depository products, accounts, apps, and online services, along with a strong understanding of bank's products and services. Promote and refer other bank products/services to customers and convert service opportunities to sales when appropriate.

6. Proactively seek solutions to customer service and efficiency issues. Troubleshoot online and mobile banking issues. Service customer accounts and requests accurately in accordance with bank policy and procedure.

7. Maintain comprehensive and up-to-date knowledge of banking regulations related to assigned job function. Complete required compliance and job-specific training.

8. Actively participate in meetings, individual, and group feedback/training sessions.

Additional Responsibilities:

Quality, accuracy, reliability, friendliness, thoroughness, and timeliness of services provided to internal and external customers.

Understand and adhere to Bank policies and procedures.

Ability to earn the trust and respect of customers and co-workers.

Exhibits professional workplace appearance and conduct.

Keeps bank, customer, and employee information confidential.

Participates in training and appropriate professional development.

Reliability in reporting to work regularly and on time.

Informs customers and potential customers of additional Bank services when appropriate.

Requirements:

Previous customer service experience.

Basic computer and Microsoft Office Suite skills.

Previous cash handling experience preferred.

High School Diploma or equivalent required.

Working Conditions:

Work is performed largely in a pleasant office environment.

Prolonged sitting, standing, and mental and visual concentration for computer and equipment usage required.

Must be able to bend, turn, twist, lift, and move up to 30 pounds of office supplies, equipment, and coin.

Position is not telework eligible, all job duties must be performed in the branch or office.

Travel may be required between branches, to and from training/meetings, etc.

Attendance is an essential function of the job.

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