Customer Service Representative

3 weeks ago


Heber, Utah, United States Bank of Utah Full time

Job Summary:

The Customer Service Representative is responsible for providing exceptional customer service and support to our valued customers. This role requires a strong commitment to building relationships and delivering a positive experience for our customers.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their financial service needs.
  • Relationship Building: Develop and maintain strong relationships with customers, understanding their financial goals and providing tailored solutions.
  • Transaction Processing: Accurately process transactions, including deposits, withdrawals, transfers, and loan payments.
  • Account Maintenance: Assist customers with account maintenance, including address changes, holds, and stop pays.
  • Compliance: Ensure adherence to bank policies, procedures, and regulatory requirements.

Requirements:

  • Previous Customer Service Experience: Proven track record of providing exceptional customer service in a fast-paced environment.
  • Basic Computer Skills: Proficient in Microsoft Office Suite and able to learn new software applications.
  • High School Diploma or Equivalent: Required.

Working Conditions:

  • Pleasant Office Environment: Work in a comfortable and well-equipped office environment.
  • Physical Demands: Prolonged sitting, standing, and mental concentration required.

Bank of Utah: We are a leading financial institution dedicated to providing exceptional service and support to our customers. Our team is committed to building strong relationships and delivering a positive experience for our customers.



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