Customer Service Representative
3 weeks ago
Job Summary:
The Customer Service Representative is responsible for providing exceptional customer service and support to our valued customers. This role requires a strong commitment to building relationships and delivering a positive experience for our customers.
Key Responsibilities:
- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their financial service needs.
- Relationship Building: Develop and maintain strong relationships with customers, understanding their financial goals and providing tailored solutions.
- Transaction Processing: Accurately process transactions, including deposits, withdrawals, transfers, and loan payments.
- Account Maintenance: Assist customers with account maintenance, including address changes, holds, and stop pays.
- Compliance: Ensure adherence to bank policies, procedures, and regulatory requirements.
Requirements:
- Previous Customer Service Experience: Proven track record of providing exceptional customer service in a fast-paced environment.
- Basic Computer Skills: Proficient in Microsoft Office Suite and able to learn new software applications.
- High School Diploma or Equivalent: Required.
Working Conditions:
- Pleasant Office Environment: Work in a comfortable and well-equipped office environment.
- Physical Demands: Prolonged sitting, standing, and mental concentration required.
Bank of Utah: We are a leading financial institution dedicated to providing exceptional service and support to our customers. Our team is committed to building strong relationships and delivering a positive experience for our customers.
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