Community Associate
4 weeks ago
About the Role:
As a Community Associate at IWG, you will be responsible for providing exceptional customer service and support to our members. This is a unique opportunity to work in a fast-paced environment, where no two days are the same. You will be the face of our company, ensuring that our members have an exceptional experience in our workspaces.
Key Responsibilities:
• Provide excellent customer service to members, responding to their queries and resolving issues in a timely and professional manner.
• Manage multiple tasks and priorities, working efficiently to meet deadlines and deliver results.
• Collaborate with the Community Manager to plan and execute events and activities that enhance the member experience.
• Maintain a high level of product knowledge, ensuring that members are aware of our services and benefits.
• Work closely with the sales team to identify opportunities to upsell and cross-sell our services.
What We Offer:
• A competitive total compensation package, including a quarterly bonus plan program and an hourly rate of $19.62.
• A bright and inspiring work environment, with a professional workplace community and business casual attire required.
• Training and development opportunities, aligned with great career path opportunities.
• A generous paid time off plan, including 11 paid company holidays per calendar year and a comprehensive health care program.
Requirements:
• 1+ years of customer service experience, with a proven track record of providing excellent service and resolving issues in a timely manner.
• Excellent communication and interpersonal skills, with the ability to build strong professional relationships and empathize with people's needs.
• Ability to work in a fast-paced environment, managing multiple tasks and priorities while maintaining a high level of productivity.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the Country you are applying within and at least 18 years old.
Why IWG:
IWG is a leading provider of workspace solutions, with a global network of over 120 countries. We are committed to providing our members with an exceptional experience, and we are looking for talented individuals who share our vision and values. If you are passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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