Member Team Lead
4 days ago
Job Summary: We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for providing exceptional member service, leading a team of associates, and ensuring a positive shopping experience for our members.
Key Responsibilities:
- Assist management with the supervision of associates in assigned areas of responsibility.
- Communicate goals and feedback to associates, and provide training on processes and procedures.
- Provide direction and guidance to associates on member service approaches and techniques.
- Ensure compliance with company policies and procedures.
- Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
- Process memberships, upgrades, and credit accounts, and encourage membership renewals.
- Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
- Meet membership goals and promote the value of Sam's Club products and services.
- Provide and ensure member service by acknowledging the member and identifying member needs.
- Assist members with purchasing decisions, locate merchandise, and provide guidance and support on self-service technology.
- Assist members with transactions utilizing registers or self-checkout areas, and ensure club pick up orders are filled.
- Oversee assigned areas of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, and maintaining parking lot cleanliness.
- Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
- Provide funds for proper register operation, create and interpret financial analysis reports, and assist with accounting-related investigations.
- Prepare daily deposits, prepare and oversee Cash Fund Transfers, and investigate overages and shortages in cash register drawers and accounting office.
- Maintain confidentiality and accuracy of financial and personal information.
- Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
- Analyze and apply information from multiple sources, monitor progress and results, and identify and address improvement opportunities.
- Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
- Explain, guide, and demonstrate how to apply these in executing business processes and practices, implement related action plans, and use the Open Door Policy.
- Assist management with correcting ethical and compliance issues and problems.
- Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved.
Benefits:
- Competitive pay
- Performance-based bonus awards
- Health benefits, including medical, vision, and dental coverage
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Eligibility Requirements:
- Must be 18 years of age or older
- 6 months retail experience, including operating front-end equipment, and 6 months customer service experience
Preferred Qualifications:
- Leading a front-end team
- Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others
Primary Location: 11278 S Jordan Gtwy, South Jordan, UT, United States of America
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