Member Team Lead

4 weeks ago

South Jordan, Utah, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly skilled Member Team Lead to join our Business Operations team. As a Member Team Lead, you will be responsible for supervising a team of associates, providing guidance and support, and ensuring excellent member service.

Key Responsibilities
  • Supervise a team of associates and provide guidance and support to ensure excellent member service.
  • Assist management with the supervision of associates, including assigning duties, communicating goals and feedback, and training associates on processes and procedures.
  • Provide direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.
  • Ensure compliance with company policies and procedures, and support the Open Door Policy.
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
  • Strive to meet membership goals, and promote the value of Sam's Club products and services.
  • Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, and providing guidance and support to members regarding self-service technology.
  • Assist members with transactions utilizing registers or self-checkout area, and ensure club pick up orders are filled.
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items, utilizing cart retrieval equipment according to company policies and procedures, and maintaining parking lot.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, preparing and overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers and accounting office, and maintaining confidentiality and accuracy of financial and personal information.
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.
  • Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges.
Requirements
  • 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience.
  • Must be 18 years of age or older.
Preferred Qualifications
  • Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

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