SRE Team Lead

3 days ago

Charlotte, North Carolina, United States Maintec Technologies Full time
Job Description - SRE Team Lead

At Maintec Technologies, we're seeking a highly skilled SRE Team Lead to join our team. As a Site Reliability Engineer, you'll play a critical role in building and maintaining our engineering discipline, combining software and systems to develop engineering solutions to operations problems.

Responsibilities:
  • Lead the development and implementation of Service Level Agreements (SLA), Service Level Objectives (SLO), and associated metrics for our Critical Java applications deployed in Cloud.
  • Provide Cloud operations management, Cloud services deployments, and ensure Cloud Services availability.
  • Develop and maintain strong knowledge of automation and scripting language (Python) to automate tasks and improve efficiency.
  • Collaborate with the SRE team to maintain the integrity of cloud services deployments and ensure seamless integration with other teams.
  • Responsible for managing incidents, problems, change management, release management, analytics on previous incidents, and usage patterns.
  • Manage new development, new enhancement, and operationalize changes to ensure smooth deployment and minimal downtime.
  • Develop and maintain the On Call staffing plan, roster, allocation of team members, internal and external communication, and reporting.
  • Plan and implement patching and upgrades to ensure our systems remain secure and up-to-date.
  • Analyze system health metrics to identify areas for improvement and optimize system performance.
  • Enforce best practices for security, reliability, resiliency, self-healing, HA, automation, and quality of service.
  • Establish and follow SRE Principles to ensure our team operates efficiently and effectively.
  • Coordinate and manage operational schedules and priorities to ensure seamless execution.
  • Monitor and report on infrastructure performance metrics to ensure our systems are running optimally.
Requirements:
  • 12+ years of overall experience with 5+ years in SRE Technical Manager role handling IaaS, PaaS, and Microservices on PCF/Azure.
  • 4+ years of experience as SRE Engineer in DevOps, DataOps, SecOps, or InfraOps.
  • 2+ years of experience as Level 1, 1.5, or 2 support/operations with 24x7 support across onsite/offshore/nearshore model.
  • Experience managing a large global cloud organization working in multiple locations and time zones.
  • Brings the best of the industry and the organization along in the journey.
  • Good knowledge of Information Technology Infrastructure Library processes.
  • Experience managing SLI, SLO, Toil management, Error budget, and metrics.
  • Experience in cloud reliability standards, observability, security, performance, disaster recovery, and reporting requirements.
  • Experience with identifying Manual, repetitive, automatable tasks and automating them.
  • Experience with IT and Cloud security standards and compliance.
  • Hands-on experience working on Java, PCF, or Azure Platforms.
  • Hands-on experience in working Azure AD.
  • Hands-on experience in automation and scripting using Python.
  • Strong expertise in Cloud concepts like Infrastructure as Code, Cloud Computing, Cloud Networking, Cloud Storage & Backup, Containerization, SSO, sFTP, and SRE.
  • Experience in understanding and implementing SecOps needs.
  • Experience in release, deployment of patches across the spectrum of scope.
Process Skills:
  • Having sound knowledge of ITIL practices like Change Management, Incident Management, Problem management, release management, etc.
  • Exceptional communication skills.
  • Self-starter, ambitious, willing to take on difficult problems.
  • Collaborative, team player attitude.
  • Practical exposure & knowledge in existing/emerging cloud Database technologies.
  • Has worked in Metrix role with an ability to work independently with multiple managers with dotted line hierarchies.
  • Keeping abreast of industry trends, technology innovation, and changing customer requirements to help with the continual service improvement process.
  • Participate in on-call rotations and be responsible for infrastructure and platform level escalations.
  • Work with the DevOps team on planning and implementation of infrastructure capacity planning, upgrades, and monitoring.
  • Participate in Daily (Standup) Production Reviews.
  • Contribute to the design and improvement of deployment architecture of new and existing applications based on the principles of reliability, high availability, efficiency, and observability.
  • Research, learn, adapt, customize, and create tools to improve the observability, resilience, and usability of applications in scope.
  • Create and maintain SRE-related documentation (solution repository, Root Cause Analysis Reports, etc).
Certification:
  • Certification in PCF, Java mandatory.

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