Scheduling Coordinator

3 weeks ago


Lexington, Kentucky, United States HarmonyCares Full time
About the Role

The Scheduling Analyst is a key member of the HarmonyCares Medical Group team, responsible for developing and implementing strategies to optimize patient engagement and improve scheduling efficiency.

Key Responsibilities
  • Develop and Maintain Provider Schedules: Collaborate with market leaders and Lead Scheduler to create and manage provider schedules that meet patient needs.
  • Manage Provider Census: Proactively manage provider census to ensure effective and efficient workflows, adhering to provider contact hours and overall census management.
  • Market Census Management: Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated effectively.
  • Patient Relationship Management: Maintain relationships and effectively communicate HarmonyCares services with patients and family members.
  • Scheduling Functionality: Place and receive phone calls to facilitate effective scheduling, escalate concerns and issues, and adhere to patient confidentiality policies and procedures.
Requirements
  • Education and Experience: 2+ years college, and/or equivalent experience, with 2 years healthcare-related experience.
  • Skills and Abilities: Strong analytical and critical thinking skills, ability to solve complex issues, excellent written and verbal communication skills, and intermediate computer skills with a strong foundation in Microsoft Office Suite.


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