Scheduler
3 weeks ago
Job Title: Scheduler
Job Summary:
We are seeking a highly organized and detail-oriented Scheduler to join our team at Home Instead. As a Scheduler, you will play a critical role in coordinating scheduling services for our clients and caregivers.
Key Responsibilities:
- Coordinate scheduling services for clients and caregivers, ensuring high-quality matches and extraordinary relationships.
- Manage client and caregiver schedules, including creating and maintaining schedules, and making adjustments as needed.
- Provide exceptional customer service, responding to client and caregiver inquiries, and resolving issues in a timely and professional manner.
- Monitor and mediate client and caregiver activity, utilizing our Clear Care operating software.
- Participate in all caregiver meetings, as needed, to ensure effective communication and collaboration.
- Maintain confidentiality of client and caregiver information, and adhere to all company policies and procedures.
- Work independently, with minimal supervision, and prioritize tasks quickly in a fast-paced environment.
- Develop and maintain strong relationships with clients and caregivers, ensuring their needs are met and exceeded.
- Stay up-to-date on company policies, procedures, and software, ensuring seamless execution of scheduling services.
Requirements:
- High school diploma or equivalent required; degree in a related field preferred.
- Previous scheduling experience, use of ClearCare software, and/or CNA/HHA experience a plus.
- Strong organizational and communication skills, with the ability to multitask and prioritize tasks effectively.
- Excellent customer service skills, with a positive attitude and a passion for delivering exceptional service.
- Ability to work independently, with minimal supervision, and maintain confidentiality of client and caregiver information.
- Proficient in Microsoft Office Suite, with the ability to learn and adapt to new software and systems.
Benefits:
- 401(k) matching
- Paid Time Off
- Bonus Pay
- Health Insurance
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