Clinical Operations Assistant

2 months ago


Columbia, South Carolina, United States Prisma Health Full time

Job Summary

We are seeking a highly skilled and detail-oriented Patient Services Coordinator to join our team at Prisma Health. As a key member of our clinical operations team, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.

Key Responsibilities

  • Patient Registration and Scheduling
    • Register patients for appointments and procedures
    • Schedule surgeries, ancillary services, and follow-up appointments
    • Verify patient insurance information and update records as needed
  • Front Office Operations
    • Manage front office operations, including patient flow and waiting area
    • Coordinate patient movement and report any issues or irregularities
    • Maintain a clean and organized front office environment
  • Financial Transactions
    • Process patient payments and handle cash transactions
    • Verify and post payments to patient accounts
    • Balance cash drawer and prepare daily cash deposits
  • Insurance and Billing
    • Process insurance claims and follow up with patients and payers
    • Verify and update patient insurance information
    • Assist with billing and coding processes
  • Communication and Customer Service
    • Provide exceptional customer service to patients and staff
    • Communicate effectively with patients, physicians, and staff
    • Respond to patient inquiries and resolve issues in a timely manner

Requirements

  • Education
    • High school diploma or equivalent required
    • Associate degree in a technical specialty or related field preferred
  • Experience
    • No previous experience required, but multi-specialty group practice experience preferred
  • Skills
    • Basic understanding of ICD-9 and CPT coding preferred
    • Excellent communication and customer service skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively

Working Conditions

This is a non-management position that will report to a supervisor, manager, director, or executive.



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