Clinical Operations Assistant
2 months ago
Job Summary
We are seeking a highly skilled and detail-oriented Patient Services Coordinator to join our team at Prisma Health. As a key member of our clinical operations team, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.
Key Responsibilities
- Patient Registration and Scheduling
- Register patients for appointments and procedures
- Schedule surgeries, ancillary services, and follow-up appointments
- Verify patient insurance information and update records as needed
- Front Office Operations
- Manage front office operations, including patient flow and waiting area
- Coordinate patient movement and report any issues or irregularities
- Maintain a clean and organized front office environment
- Financial Transactions
- Process patient payments and handle cash transactions
- Verify and post payments to patient accounts
- Balance cash drawer and prepare daily cash deposits
- Insurance and Billing
- Process insurance claims and follow up with patients and payers
- Verify and update patient insurance information
- Assist with billing and coding processes
- Communication and Customer Service
- Provide exceptional customer service to patients and staff
- Communicate effectively with patients, physicians, and staff
- Respond to patient inquiries and resolve issues in a timely manner
Requirements
- Education
- High school diploma or equivalent required
- Associate degree in a technical specialty or related field preferred
- Experience
- No previous experience required, but multi-specialty group practice experience preferred
- Skills
- Basic understanding of ICD-9 and CPT coding preferred
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Working Conditions
This is a non-management position that will report to a supervisor, manager, director, or executive.
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