Risk Analytics Manager

2 weeks ago

Portland, Oregon, United States SeatGeek Full time
Job Title: Risk Analytics Manager

SeatGeek is a leading ticketing platform that believes live events have the power to unite people. We're simplifying and modernizing the ticketing industry with our technological savvy and fan-first attitude.

About the Role

We're seeking a highly skilled Risk Analytics Manager to lead our fraud prevention efforts. As a key member of our Risk Operations team, you'll be responsible for monitoring, assessing, and mitigating fraud losses and related impacts.

Key Responsibilities
  • Regularly monitor KPIs and metrics related to current fraud and insult trends, presenting observations and making recommendations to the team.
  • Design and implement fraud strategies to improve KPIs.
  • Propose and drive individual projects within your area of focus to solve known issues and anticipated impacts from changes.
  • Define and follow best practices, strategies, and governance on change management.
  • Partner with various teams to formulate plans to achieve goals and improvement based on data.
  • Skillfully prioritize and balance multiple responsibilities, like reactive and proactive fraud prevention measures and longer-term projects.
  • Manage fraud vendors and monitor performance of their fraud models.
  • Work with internal data teams for visualization and reporting needs of the team.
  • Manage a team of analysts, taking responsibility for their work, engagement, and career.
Requirements
  • 3+ years of experience in Fraud management, data analytics, and model/rule building, preferably in the ticketing or similar industry, or in financial services.
  • 2+ years of people management preferred.
  • Bachelor's degree or higher (7+ years of experience in related functions in lieu of the educational requirements).
  • Strong understanding of payment systems, common fraud vectors, and general controls in fraud prevention, detection, and mitigation.
  • Preferred experience using Fraud vendors like Sift, Accertify, Forter, Riskified, Sardine, etc.
  • Proficiency with spreadsheets like Excel, GoogleSheets, etc.
  • Experience using analytical tools such as Python, R, SQL, SAS, etc.
  • Strong analytical and problem-solving skills, while dealing with ambiguity and large quantities of data.
  • Ability to make rational decisions based on data, and summarize those for others.
  • Ability to monitor, manage, and report on business metrics.
  • Excellent verbal and written communication skills, ability to communicate effectively with senior leaders.
  • Ability to prioritize projects based on costs, benefits, feasibility, and risks.
  • Comfortable with the game-like aspects of fraud, being in a continual problem-solving mode.
What We Offer
  • Equity stake.
  • Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely.
  • A WFH stipend to support your home office setup.
  • Unlimited PTO.
  • Up to 16 weeks of paid family leave.
  • 401(k) matching program.
  • Health, vision, dental, and life insurance.
  • Up to $25k towards family building services.
  • $500 per year for wellness expenses.
  • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical.
  • $120 per month to spend on tickets to live events.
  • Annual subscription to Spotify, Apple Music, or Amazon music.

The salary range for this role is $95,000 - $120,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.

As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.

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