Customer Service Ambassador

3 weeks ago


Indianapolis, Indiana, United States ADEPT Talent Solutions Full time
Job Overview

ADEPT Talent Solutions is seeking a highly skilled and empathetic Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Customer Interaction: Respond promptly to customer inquiries, addressing their concerns and resolving issues in a professional and courteous manner.
  • Order Processing: Process orders, modifications, and escalate complaints across various communication channels, ensuring seamless customer experience.
  • Product Knowledge: Develop in-depth knowledge of our products and services, enabling you to provide accurate and helpful information to customers.
  • Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints, ensuring compliance with company standards.
  • Team Collaboration: Communicate and coordinate with colleagues as necessary, fostering a collaborative and supportive team environment.
  • Feedback and Improvement: Provide constructive feedback on the efficiency of the customer service process, identifying areas for improvement and contributing to process enhancements.

Requirements:

  • Education: High school diploma, general education degree, or equivalent.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to remain calm and composed in high-pressure situations.
  • Technical Skills: Proficiency in using computers and relevant software applications.
  • Experience: Previous experience in customer support or a related field, with a proven track record of delivering exceptional customer service.

Benefits:

  • Competitive Compensation: ADEPT Talent Solutions offers a competitive wage and comprehensive benefits package, including health and paid time off.
  • Health and Safety: We prioritize the health and safety of our employees, adhering to CDC guidelines and implementing measures to prevent the spread of COVID-19.


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