Director of Managed Services Engineering

1 month ago


Boston, Massachusetts, United States AireSpring Full time

Job Summary

The Director of Managed Services Engineering will lead a team responsible for managing, creating, designing, implementing, turning up, and life cycle support for AireSpring's services. The successful candidate will have experience in leading technical teams in a rapid growth managed services environment and will be able to provide thought leadership to the operation, lead innovation, and contribute to the overall customer experience.

Key Responsibilities

  • Provide leadership for the MSE team along with corresponding Managers, Supervisors, and Leads.
  • Assure optimal workflow of employees, team schedules, and delegating tasks.
  • Assess the work performance of employees: identifying areas that need improvement and establishing and executing skill building plans.
  • Ensure that business goals, deadlines, and performance standards are met.
  • Maintain workforce management to ensure growth and product evolution as demanded by the business.
  • Ensure training and onboarding new hires is delivered, ensuring they understand their roles, tools, processes, and procedures.
  • Set goals for team members and verify compliance with the company's plans and vision.
  • Recommend and evaluate new employees, partnering with the AireSpring human resources team, based on an assessment of their history and past performance and conducting interviews.
  • Complete performance evaluations consistent with HR and senior management guidelines and expectations.
  • Ensure the team is skilled appropriately in enterprise networking solutions, multivendor SDWAN and Security solutions, enterprise voice solutions, managed Firewalls, and Secure Service Edge (SSE).
  • Continuously exercise personal skill building and education on new technologies, products, and processes.
  • Provide outstanding customer service.

Qualifications

  • Customer-centric, experienced manager with thought leadership skills.
  • Demonstrated ability to successfully lead technical teams in a rapid growth managed services environment.
  • Envision process improvements and lead the execution and maintenance of best practices, processes, and procedures.
  • Leadership experience managing an engineering team who handles routing and switching protocols, performs configuration and installation of Customer Premise Equipment, executes IP site outage troubleshooting, and enacts QoS monitoring of hosted voice services.
  • Active leadership in management meetings and participation in senior Management Committee Meetings.
  • Desired experience in Fortinet, Broadcom (VMware), Cato, Peplink, and 8x8, with certifications in these areas highly desirable.
  • Strongly self-motivated and willing to tackle challenging problems.

Culture Fit

  • Obsessed with delighting the customer.
  • Clarity over the purpose and goals of the business.
  • Focus on results, which requires fundamental communication, transparency, and authenticity.
  • Holds one another accountable to the business commitments that have been decided upon.
  • Confident yet humble.
  • Supportive and Collaborative.
  • Curious, eager to learn.
  • Proven experience managing remote global technical teams.
  • Experience leading the technical launch for deployment and life cycle of emerging managed offers.

What AireSpring Offers

  • Medical Benefits with optional supplemental services through AFLAC.
  • Paid Time-Off Plan.
  • Paid Holidays.
  • 401K with employer match.
  • AT&T Discount on personal mobile plan.


  • Boston, Massachusetts, United States Jobot Full time

    Electrical Engineering Director OpportunityWe are seeking an experienced Electrical Engineering Director to lead our electrical engineering department and drive business growth. As a key member of our team, you will be responsible for designing electrical systems for various projects, including power distribution, lighting, and renewable energy systems.Key...


  • Boston, Massachusetts, United States Nitsch Engineering Full time

    Nitsch Engineering is seeking a highly skilled Structural Engineer to lead our team in Massachusetts. The ideal candidate will have extensive experience in structural design, project management, and team supervision.Key Responsibilities:Develop and oversee all aspects of structural engineering projects for local and state government clients.Staff and...


  • Boston, Massachusetts, United States Quantech Services Full time

    Job Title: Principal Test Engineer AssociateJob Summary:Quantech Services is seeking a highly skilled Principal Test Engineer Associate to support the C3I&N Directorate located at Hanscom AFB, MA. The successful candidate will provide Validation & Verification (V&V) support services in accordance with the program's integrated Test Plan, program...


  • Boston, Massachusetts, United States TRC Companies Full time

    About UsAt TRC Companies, we pride ourselves on being a game-changer in the industry. Our team of experts has consistently set the standard for clients needing more than just engineering services by blending scientific expertise with cutting-edge technology to create innovative, enduring solutions. From pipelines to power plants, roadways to reservoirs, we...


  • Boston, Massachusetts, United States Museum of Science Full time

    Job Title: Product Management DirectorJob Summary:We are seeking a highly skilled Product Management Director to join our team at the Museum of Science. As a Product Management Director, you will be responsible for developing and communicating a clear strategic vision for all digital products, ensuring alignment with the organization's goals and market...


  • Boston, Massachusetts, United States Boston Imaging Full time

    Job SummaryAs a key member of the Boston Imaging team, the National Service Director will be responsible for leading the Ultrasound and Digital Radiography service initiatives and strategies to improve purchased services control, customer satisfaction, service delivery, and driving service revenue. This leadership role will pivot between headquarters,...


  • Boston, Massachusetts, United States TEC Group Inc. Full time

    Job Title: Civil Engineering Project DirectorJob Summary:TEC Group Inc. is seeking a highly experienced Civil Engineering Project Director to lead our construction projects in the Boston area. The ideal candidate will have a strong background in construction management, finance, and design, with excellent communication and interpersonal skills.Key...


  • Boston, Massachusetts, United States Colliers Engineering & Design Full time

    Colliers Engineering & Design is seeking a highly skilled Project Manager to lead multiple small to medium-sized projects in our Boston, MA office.Key Responsibilities:Manage project scope, budget, and schedule to ensure timely and cost-effective delivery.Coordinate all project efforts, including design, administrative, and technical tasks.Estimate design...


  • Boston, Massachusetts, United States LinkSquares, Inc. Full time

    Director of Managed Services LeadershipLinkSquares is seeking a seasoned professional to lead our Managed Services team. As Director of Managed Services Leadership, you will be responsible for delivering a suite of professional services that complement and advance how customers optimally utilize the LinkSquares platform. This includes identifying and...


  • Boston, Massachusetts, United States Catholic Charities Archdiocese of Boston Full time

    Job DescriptionAbout the Role:We are seeking a highly qualified Legal Services Director to lead our Refugee and Immigration department. As the Legal Services Director, you will manage the daily operations of a non-profit immigration legal services department, which includes direct representation, legal orientation for those in removal proceedings, and legal...


  • Boston, Massachusetts, United States Engineering and Manufacturing Company Full time

    About the OpportunityWe are seeking a highly skilled Key Account Manager to join our team in the Boston, MA to Raleigh, NC area. This exciting opportunity offers excellent growth potential, a substantial base salary of $125,000 to $150,000 per year, and annual bonus opportunities.This role involves working remotely from a home office with occasional travel...


  • Boston, Massachusetts, United States Cephas Consultancy Services Private Limited Full time

    Job Title: Field Service EngineerWe are seeking an experienced Field Service Engineer to join our team at Cephas Consultancy Services Private Limited. As a Field Service Engineer, you will be responsible for maintaining and repairing diagnostic imaging equipment, including ultrasound devices.Key Responsibilities:Assist in the repair and maintenance of...


  • Boston, Massachusetts, United States GE Vernova Full time

    Job Summary:As a Senior Director of Software Engineering at GE Vernova, you will lead the software engineering teams for HMI/SCADA products, driving innovation and excellence in software development. This role requires a strong technical background, leadership skills, and experience in agile methodologies.Key Responsibilities:• Lead software engineering...

  • Civil Design Engineer

    4 weeks ago


    Boston, Massachusetts, United States Bohler Engineering Full time

    At Bohler, we empower professionals to achieve their goals. Our Boston office is seeking a Civil Design Engineer who shares our purpose.Key Responsibilities:Collaborate with team members on challenging land development projectsHone technical site design knowledge and plan preparation skillsDesign site plans for top clients across various industriesPartner...


  • Boston, Massachusetts, United States Bay Cove Human Services Full time

    Bay Cove Human Services, a leading nonprofit organization in Greater Boston, seeks a visionary leader to serve as President and Chief Executive Officer.The ideal candidate will possess 10+ years of executive leadership experience, preferably within complex, mission-driven organizations, and have a proven track record of driving transformative growth,...


  • Boston, Massachusetts, United States Vertex Pharmaceuticals Full time

    Job Summary:The Director of Quality Engineering will lead quality improvement initiatives across the organization, focusing on the implementation and maintenance of structured problem-solving methodologies, development and management of KPI programs, providing expertise in advanced root cause analysis, and providing statistical expertise.This individual will...


  • Boston, Massachusetts, United States Canonical Full time

    Job OpportunityCanonical is seeking an experienced Engineering Manager to lead our BootStack team in designing, building, and operating modern distributed systems on private infrastructure for customers. As a key member of our engineering team, you will be responsible for managing a growing team of engineers to optimize the quality and velocity of both...


  • Boston, Massachusetts, United States Tufts University Full time

    Job SummaryThe Director of Materials Management will lead the operational supply chain management for Tufts University School of Dental Medicine, overseeing purchasing, logistics, inventory management, equipment management, material forecasting, and inventory control. This role requires strategic planning to ensure high-quality materials are available at the...


  • Boston, Massachusetts, United States Capgemini Engineering Full time

    Job Title: Senior Full Stack EngineerJoin Capgemini Engineering as a Senior Full Stack Engineer and be part of a team that develops innovative solutions for heart failure monitoring. As a key member of our team, you will design, develop, and implement services, features, and components using Angular and Node.Key Responsibilities:Design and develop scalable...


  • Boston, Massachusetts, United States Nitsch Engineering Full time

    Job SummaryNitsch Engineering is seeking a skilled Structural Project Manager to lead our team in Massachusetts. The ideal candidate will have a strong background in civil engineering and project management.Responsibilities• Review projects for compliance with company policies and standards• Confer with clients to ensure timely decisions and approvals•...