Director of Managed Services Engineering

2 weeks ago

Boston, Massachusetts, United States AireSpring Full time

Job Summary

The Director of Managed Services Engineering will lead a team responsible for managing, creating, designing, implementing, turning up, and life cycle support for AireSpring's services. The successful candidate will have experience in leading technical teams in a rapid growth managed services environment and will be able to provide thought leadership to the operation, lead innovation, and contribute to the overall customer experience.

Key Responsibilities

  • Provide leadership for the MSE team along with corresponding Managers, Supervisors, and Leads.
  • Assure optimal workflow of employees, team schedules, and delegating tasks.
  • Assess the work performance of employees: identifying areas that need improvement and establishing and executing skill building plans.
  • Ensure that business goals, deadlines, and performance standards are met.
  • Maintain workforce management to ensure growth and product evolution as demanded by the business.
  • Ensure training and onboarding new hires is delivered, ensuring they understand their roles, tools, processes, and procedures.
  • Set goals for team members and verify compliance with the company's plans and vision.
  • Recommend and evaluate new employees, partnering with the AireSpring human resources team, based on an assessment of their history and past performance and conducting interviews.
  • Complete performance evaluations consistent with HR and senior management guidelines and expectations.
  • Ensure the team is skilled appropriately in enterprise networking solutions, multivendor SDWAN and Security solutions, enterprise voice solutions, managed Firewalls, and Secure Service Edge (SSE).
  • Continuously exercise personal skill building and education on new technologies, products, and processes.
  • Provide outstanding customer service.

Qualifications

  • Customer-centric, experienced manager with thought leadership skills.
  • Demonstrated ability to successfully lead technical teams in a rapid growth managed services environment.
  • Envision process improvements and lead the execution and maintenance of best practices, processes, and procedures.
  • Leadership experience managing an engineering team who handles routing and switching protocols, performs configuration and installation of Customer Premise Equipment, executes IP site outage troubleshooting, and enacts QoS monitoring of hosted voice services.
  • Active leadership in management meetings and participation in senior Management Committee Meetings.
  • Desired experience in Fortinet, Broadcom (VMware), Cato, Peplink, and 8x8, with certifications in these areas highly desirable.
  • Strongly self-motivated and willing to tackle challenging problems.

Culture Fit

  • Obsessed with delighting the customer.
  • Clarity over the purpose and goals of the business.
  • Focus on results, which requires fundamental communication, transparency, and authenticity.
  • Holds one another accountable to the business commitments that have been decided upon.
  • Confident yet humble.
  • Supportive and Collaborative.
  • Curious, eager to learn.
  • Proven experience managing remote global technical teams.
  • Experience leading the technical launch for deployment and life cycle of emerging managed offers.

What AireSpring Offers

  • Medical Benefits with optional supplemental services through AFLAC.
  • Paid Time-Off Plan.
  • Paid Holidays.
  • 401K with employer match.
  • AT&T Discount on personal mobile plan.

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