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Customer Service Representative

2 months ago


Exeter, New Hampshire, United States Sitel Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Professional to join our team at Sitel. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.

Key Responsibilities

  • Provide exceptional customer service via phone, email, and chat
  • Resolve customer complaints and concerns in a fair and timely manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers
  • Meet or exceed performance metrics and quality standards

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; associate's or bachelor's degree preferred

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance