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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and motivated Customer Service Professional to join our team at Sitel. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.
Key Responsibilities
- Provide exceptional customer service via phone, email, and chat
- Resolve customer complaints and concerns in a fair and timely manner
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Meet or exceed performance metrics and quality standards
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance