Customer Service Representative
1 week ago
The Southern District YMCA is seeking a highly motivated and customer-focused individual to join our Welcome Center Team. As a Customer Service Representative, you will be the primary point of contact for members and guests, providing exceptional service and support.
- Provide excellent customer service to members, guests, and program participants.
- Build relationships with members and help them connect with one another and the YMCA.
- Handle and resolve membership concerns and inform supervisors of unusual situations or unresolved issues.
- Apply all YMCA policies dealing with member services.
- Monitor locker rooms as required and respond to emergencies as necessary.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Visual and auditory ability to respond to critical incidents and physical ability to act swiftly in emergency situations.
- Ability to stand or sit while maintaining alertness for several hours at a time.
- Ability to walk, stand, and sit for periods of time.
- Position may require bending, leaning, kneeling.
- Ability to speak concisely and effectively communicate needs.
- Must be able to lift and carry food and supplies weighing up to 25 pounds.
- Long periods of viewing data on a computer and/or on paper.
Must have superior interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
- Must be 18+ years old.
- Basic math, strong computer skills, and experience with standard business software.
- Ability to perform multiple duties while offering superb customer service.
- Ability to communicate effectively with diverse groups of people.
- Ability to establish and maintain relationships.
- Excellent attention to detail and organizational skills.
- Ability to respond to safety and emergency situations.
- Ability to build genuine relationships with participants and maintain a welcoming environment with people from all walks of life.
- Versatility, flexibility, and a willingness to work enthusiastically within constantly changing priorities.
- Must be able to maintain confidentiality.
- Ability to obtain CPR/AED certification within the first 60 days.
- Previous customer service, sales, or related experience is preferred but not necessary.
Free membership, inclusive, fun, and welcoming culture, supportive work environment that promotes a quality work/life balance.
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