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Customer Service Representative

2 months ago

Taylors, South Carolina, United States Rollins Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Rollins, a leading provider of pest management services. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction with our services.

Key Responsibilities
  • Contact customers to schedule and confirm service appointments
  • Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
  • Schedule & communicate with Service Technicians to meet customer requirements
  • Perform outbound calls to customers to follow-up on service received
  • Perform outbound calls to customers regarding outstanding account balances
  • Receive payments from past due customers
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
  • Reschedule unserviced accounts within 24 hours
  • Answer inbound customer service calls with an open, friendly greeting
  • Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
  • Use strong communication skills to communicate/empathize with customers
  • Work well within a team
  • Participate in quality assurance processes/programs/initiatives as requested
Requirements
  • High School/GED or better
  • 2 years of proven customer service experience
  • Proficiency in MS Outlook, Word, and Excel
  • Scheduling or dispatch experience in a service industry a plus
What We Offer
  • Competitive hourly pay
  • Comprehensive benefits package including medical, dental, vision, maternity & life insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Quality, comprehensive training programs
About Rollins

Rollins is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. As the industry leader, we value PEOPLE, PROGRESS, and PROFESSIONALISM. The Pest Management Industry is growing and is a recession-resistant line of business. Rollins is financially stable and growing as the largest subsidiary of, (NYSE: ROL), headquartered in Atlanta, GA.