Customer Service Associate

4 weeks ago


Taylors, South Carolina, United States State Farm Insurance Full time

Customer Service Role at State Farm Insurance

As a Customer Service Representative at State Farm Insurance, you will be responsible for assisting customers with inquiries, complaints, and policy changes. You will provide accurate and timely information regarding insurance products and services, process policy applications, renewals, and cancellations, and handle billing and payment inquiries. Additionally, you will resolve customer issues and complaints in a professional and efficient manner, collaborate with team members to ensure customer satisfaction, and maintain accurate customer records and update information as needed. You will also follow company policies and procedures to ensure compliance with insurance regulations and stay updated on industry trends and changes in insurance policies.

Key Responsibilities:
• Assist customers with inquiries, complaints, and policy changes
• Provide accurate and timely information regarding insurance products and services
• Process policy applications, renewals, and cancellations
• Handle billing and payment inquiries
• Resolve customer issues and complaints in a professional and efficient manner
• Collaborate with team members to ensure customer satisfaction
• Maintain accurate customer records and update information as needed



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