Insurance Support Associate

6 days ago


alpharetta, United States Matt Cresap State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and motivated State Farm Customer Service Representative to join our dynamic team at Matt Cresap State Farm Insurance. As a key member of our team, you will provide exceptional customer service, assist with insurance sales, and support our agency's growth.

About the Role

This role is perfect for individuals who enjoy working in a fast-paced environment, have excellent communication skills, and are passionate about delivering top-notch customer experiences.

Responsibilities
  • Answering phone calls and responding to customer inquiries in a timely and professional manner.
  • Providing accurate and helpful information regarding State Farm products and services.
  • Assisting customers with adding insurance to their household, identifying gaps in coverage, and providing products to protect them from everyday life risks.
  • Responding to underwriting requests, dispersing office reports, and assisting with contacting customers to obtain signature documents.
  • Scanning and attaching documents, as well as assisting with general customer questions and supporting the agency as needed.
Requirements
  • Possess a state and federal background check prior to hire.
  • Be dependable, proficient with computer functions, and have excellent communication skills.
  • Demonstrate a good work ethic, willingness to help fellow associates and customers, and a willingness to obtain a property and casualty license (paid by the agency).
What We Offer

We offer a competitive hourly rate ($18-$22 per hour), bonuses with opportunities for promotion and increased pay within the organization. Our agency provides proven processes, training, and great teammates, making it an ideal place to start your career in customer service.

Work Environment

This position does not require extra hours or weekends, providing a great work-life balance. You will be part of a successful team that values professionalism, integrity, and teamwork.


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