Technology Support Associate

1 week ago

Alpharetta, United States UPS Full time

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The Technology Support Associate provides users with support services for corporate standard technology products. He/She conducts hardware and software planning and provides technical advice and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities. The Technology Support Associate troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. He/She collaborates with staff to deploy standardized support practices and procedures. This position coordinates implementations and facilitates activities to support programs and projects. Production Support: Provide 24/7 support for .NET, Microsoft Server (on-prem), and Microsoft Azure-based production environments, ensuring high availability and performance of critical applications. Incident Management: Monitor, identify, troubleshoot, and resolve incidents related to Azure services, minimizing downtime and ensuring rapid recovery. System Administration: Manage and maintain Azure resources including virtual machines, databases, networks, and storage, ensuring optimal configuration and performance. Automation: Develop and maintain automation scripts and tools to streamline operations, reduce manual efforts, and improve overall efficiency. Collaboration: Work closely with development, DevOps, and security teams to support application deployments, updates, and changes in production environments. Documentation: Maintain comprehensive documentation of production systems, incident resolutions, and standard operating procedures. Root Cause Analysis: Conduct root cause analysis for major incidents, implement corrective actions, and communicate findings to stakeholders. Continuous Improvement: Identify areas for process improvements, contribute to the enhancement of support practices, and mentor junior team members. Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). Experience: Minimum of 1-3 years of experience in production support, with at least 1 years focused on Azure cloud services. Experience with Azure services including VMs, Azure SQL, Azure App Services, Azure Active Directory, and Azure Networking. Understanding of Azure monitoring tools like Azure Monitor, Log Analytics, and Application Insights. Familiarity with DevOps practices and tools such as Azure DevOps, CI/CD pipelines, and Infrastructure as Code (IaC) using ARM templates or Terraform. Experience with ITIL processes and best practices for incident, problem, and change management. Soft Skills: Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Ability to work effectively under pressure in a fast-paced environment. Self-motivated with a proactive approach to identifying and solving issues. Grade: 10D Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Company: UNITED PARCEL SERVICE Category: Info Services Management Requisition Number: R24029499 Location: Alpharetta,Georgia

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