Customer Service Ambassador

1 month ago


Penn Hills Township PA USA, United States Upstream Management Full time
{"title": "Customer Support Representative", "description": "Delivering Exceptional Customer Experiences

At Upstream Management, we prioritize our customers' needs above all else. As a Customer Support Representative, you will play a vital role in helping our local communities by promoting our clients' products and services, increasing brand awareness, and fostering meaningful relationships.

As a key member of our team, you will be responsible for creating and delivering outstanding customer experiences. Whether it's providing prompt answers, offering product consultations with empathy, or resolving issues with a smile, your hospitality will make all the difference between a mediocre and exceptional encounter.

Our Customer Support Representatives are driven by a passion for delivering exceptional customer experiences. If you share this passion and are eager to grow your skills in communication, hospitality, and problem-solving, we encourage you to apply.

Key Responsibilities:
  • Develop a deep understanding of our clients' products to effectively communicate their benefits and features to customers.
  • Maintain accurate records of customer interactions, processed orders, and service schedules.
  • Take initiative and demonstrate a proactive approach to challenges, ensuring timely resolutions and exceeding customer expectations.
  • Exemplify a positive and professional attitude, embodying trustworthiness and hospitality in all interactions with customers and colleagues.
  • Lead a team of Junior Customer Support Representatives, providing guidance and support to ensure their success.
Requirements:
  • High school diploma or equivalent required.
  • At least one year of experience in customer-facing roles, such as retail or hospitality.
  • Ability to effectively communicate product knowledge and features.
  • Commitment to ongoing learning and training to enhance hospitality skills and customer experience.
  • Excellent problem-solving skills and ability to work effectively under pressure.
  • Outgoing personality with a genuine passion for helping others.
  • Strong communication skills and ability to build rapport with customers and colleagues.

We offer a collaborative environment that encourages growth, learning, and career advancement. If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team, we invite you to apply for this exciting opportunity.", "lang_code": "en-US"}



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