Marketing Ambassador

2 days ago


Pittsburgh PA USA, United States Rivers Casino Full time
Job Title: Marketing Ambassador

At Rivers Casino, we are seeking a highly motivated and enthusiastic Marketing Ambassador to join our team. As a key member of our Player Development department, you will play a vital role in providing exceptional guest service and promoting our casino's exciting promotions and events.

Key Responsibilities:
  • Greet and enroll new guests with a positive attitude and enthusiasm.
  • Inform guests about daily promotions, contests, and Rush Rewards benefits, ensuring they have a memorable experience at our casino.
  • Assist in implementing promotions, special events, and drawings, working closely with our marketing and events teams.
  • Distribute promotional items with a smile, creating a welcoming atmosphere for our guests.
  • Verify and update guest information, ensuring accuracy and attention to detail.
  • Handle guest questions, complaints, or problems promptly and courteously, providing exceptional customer service.
  • Greet and distribute offers to guests exiting buses at Rivers Casino, making a great first impression.
  • Ensure promotional giveaways and inventory are prepared before events, ensuring a seamless experience for our guests.
  • Verify valid photo ID in accordance with casino standards, maintaining a secure and responsible environment.
  • Provide accurate information to guests regarding their accounts, building trust and loyalty.
  • Assist with special events check-ins and other promotions, working collaboratively with our teams.
  • Demonstrate flexibility to work in various casino areas, adapting to changing circumstances and priorities.
Requirements:
  • High school diploma or GED and/or one to three years of related experience or training.
  • Effective communication in English with Team Members and guests, ensuring clear and concise interactions.
  • Ability to work collaboratively as a team player, building strong relationships and a positive work environment.
  • Availability to work flexible shifts, including weekends and holidays, ensuring our casino is always staffed and ready to serve our guests.
Certifications:
  • Must be able to obtain a Pennsylvania Gaming License, with Rivers Casino assisting in the application process and covering the associated fee.
Physical Requirements:
  • Prolonged periods of standing, sitting, and walking, requiring stamina and endurance.
  • Regular bending, stretching, twisting, and reaching, necessitating flexibility and mobility.
  • Ability to push/pull objects weighing up to 25 pounds frequently, requiring strength and dexterity.

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