Onsite Technical Support Specialist

4 weeks ago


Horsham, Pennsylvania, United States PATH FORWARD Full time
Job Overview

We are seeking a highly skilled Onsite Support Engineer II to join our team at Path Forward IT. As a key member of our IT Support team, you will be responsible for providing technical support to our clients, ensuring timely ticket resolution and maintaining service level agreements (SLAs).

Key Responsibilities:

  • Provide technical support to clients via phone and onsite
  • Troubleshoot and resolve technical issues
  • Document all activities and projects in the ticketing system
  • Monitor the ticket gateway and designated queues
  • Escalate issues as necessary

Requirements:

  • Strong knowledge of IT infrastructure, including network, server, and virtualization technologies
  • Experience with ticketing software and incident management
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

Why Work with Us?

At Path Forward IT, we offer a dynamic and supportive work environment, with opportunities for career growth and professional development. Our team is passionate about delivering exceptional service to our clients, and we are looking for like-minded individuals to join us.

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career advancement
  • Collaborative and dynamic work environment
  • Professional development and training opportunities

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your resume and application above. We look forward to hearing from you



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