Senior Product Support Specialist
3 weeks ago
Job Summary:
We are seeking a skilled Senior Product Support Engineer to join our team at Veeco. As a key member of our support team, you will be responsible for ensuring customer satisfaction by addressing and resolving technical issues related to Veeco Precision Surface Processing (PSP) Wet Process Equipment.
Key Responsibilities:
- Manage customer escalations and respond to field service technical inquiries
- Troubleshoot installation issues and provide technical support to field service engineers and technicians
- Assist in failure analyses of field equipment failures and compose technical documents for customers and company service personnel
- Work with field resources to collect and analyze failure data and coordinate corrective action
- Provide occasional after-hours technical support for customers and field personnel
Requirements:
- Bachelor's degree in a technical field with a minimum of 8 years of related experience in a field service and customer support capacity, or a Master's degree with 6 years of experience
- Experience supporting high-tech manufacturing environments related to electrical and mechanical systems
- Understanding of equipment and process controls in the Semiconductor Industry, as well as wet processing equipment (Clean, Strip, Etch, and Liftoff)
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Veeco is an Equal Opportunity Employer:
We are committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state or local law.
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