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Customer Service Representative

2 months ago

Sheboygan Falls, Wisconsin, United States Johnsonville Full time
Job Title: B2B Customer Service Representative II

At Johnsonville, we're committed to delivering exceptional customer service and driving business growth. As a B2B Customer Service Representative II, you'll play a critical role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:
  • Provide proactive and responsive customer service, resolving issues and exceeding customer expectations.
  • Collaborate with internal teams, including sales, operations, and logistics, to ensure seamless customer experiences.
  • Manage customer orders and shipments, ensuring accurate and timely delivery.
  • Analyze customer data and trends to identify opportunities for process improvement and growth.
  • Develop and maintain strong relationships with customers, brokers, and sales teams.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • 3-5 years of experience in customer service, supply chain, or a related field.
  • Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Proficiency in business software, including SAP and Microsoft Office.
What We Offer:
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.