Sales Team Lead

4 weeks ago

Rialto, California, United States Thompson Pipe Group Full time
Job Title: Sales Team Lead

Job Summary:
Thompson Pipe Group is seeking a highly skilled Sales Team Lead to join our team in Los Angeles. As a Sales Team Lead, you will be responsible for providing support to the Sales team, acting as a key interface with the team and customers alike. You will be responsible for keeping schedules and providing feedback, documentation, and information to facilitate the inside sales team's activities and maximize their performance.

Key Responsibilities:
  • Hire and train department staff.
  • Organize and oversee the schedules and work of inside sales staff.
  • Conduct performance evaluations that are timely and constructive.
  • Handle discipline and termination of employees as needed and in accordance with company policy.

Essential Functions:
  • Assist sales team with quoting projects and tracking project status.
  • Coordinate sales team by managing an ERP system - entering master orders, updating orders/returns for revised orders.
  • Assist sales team with data storing, tracking, and sorting in a customer relationship management (CRM) software application as needed.
  • Coordinate the inside sales team by gathering the required documents for projects.
  • Assist, when needed, by checking laysheets and submittals with engineering.
  • Coordinate delivery / required schedules with Sales, Production, and Dispatch.
  • Assist notifying customers with production details.
  • Handle the submittal processing of all orders with accuracy and timeliness.
  • Answer customer and sales-related telephone calls.
  • Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
  • Inform clients of unforeseen delays or problems.
  • Respond to complaints from customers and give after-sales support when requested.
  • Assist in the preparation and organizing of promotional material or events as needed.
  • Monitor the team's progress, identify shortcomings, and propose improvements.
  • Communicate relevant information.
  • Additional responsibilities may be assigned to meet business needs.

Requirements:
  • Strong computer skills (MS Office, CRM); ERP experience a plus.
  • Proficient in data entry/keyboard skills.
  • Excellent verbal and written communication skills.
  • Proficiency in English; bilingual in Spanish a plus.
  • Well-organized and responsible with an aptitude in problem-solving.
  • Confident at troubleshooting.
  • Ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions.
  • Able to interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
  • A team player with a high level of dedication.
  • Additional responsibilities may be assigned to meet business needs.

Work Environment:
  • While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud.

Physical Demands:
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move products and supplies, up to 40 pounds.

Position Type/Expected Hours of Work:
  • This is a full-time, Exempt position. Days and office hours of work are Monday through Friday, 7:00 a.m. to 5:00 p.m.

Travel:
  • Local travel required (80% within driving distance, 20% in-office).

Additional Information:
  • Must pass pre-employment physical and alcohol/drug testing.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Have a valid driver's license.

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