Veterinary Emergency Concierge

4 weeks ago


San Marcos, California, United States Ethos Veterinary Health Full time

Emergency Room Concierge Role

We are seeking a skilled Emergency Room Concierge to join our team at Ethos Veterinary Health. As an ER Concierge, you will play a vital role in delivering compassionate care and enhancing client experiences during some of their most stressful moments.

About the Role:

This is a full-time position that requires excellent communication skills and the ability to compassionately discuss financial obligations with clients. You will serve as a client-pet advocate, effectively updating doctors and technicians on the client's financial situation and treatment goals for their pet.

Key Responsibilities:

  • Ensure primary vet records are attached and the rDVM is entered into ezyVet
  • Preparing and reviewing treatment plans with clients
  • Acting as a client advocate regarding care and finances
  • Collaborating with Doctors and clinical team to facilitate approved treatments and diagnostics
  • Managing multiple software systems for incoming ER patients (ezyVet, ER Express, Smartflow, TEAMS)
  • Processing payments/refunds for ER clients
  • Ensure that all client and rDVM information is documented in ezyVet
  • Oversee triage process and ER Room assignments
  • Oversee where our clients are located (home, lobby, examination room, etc.)
  • Provide updates to owners when the wait time is longer than anticipated and communicate current updates in a timely manner
  • Review invoices prior to discharge, making sure that all charges are captured for services provided
  • Prepare and review euthanasia paperwork with owners
  • After medical update for inpatients have been given, review continued care treatment plan and collect deposit if needed.

Shift Information:

Sunday - Tuesday, 12-hour shifts, Daytime

Compensation:

Compensation range: $19.50 - $22.50 hourly

Why You'll Love It Here:

At Ethos Veterinary Health, we offer a comprehensive benefits program, including medical, dental, vision, a 401k with employer match, and paid time off. We are committed to revolutionizing veterinary medicine and setting the standard in veterinary excellence.

Perks and Benefits:

  • Fun & Engaging Culture
  • Professional Growth
  • Employee Support
  • Pet Perks
  • Collaborative Environment

Join Our Team:

We are an equal opportunity employer and welcome applications from qualified candidates. If you are passionate about veterinary care and want to make a real difference in the lives of pets and their families, we'd love to hear from you.



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