Veterinary Emergency Concierge
4 weeks ago
Emergency Room Concierge Role
We are seeking a skilled Emergency Room Concierge to join our team at Ethos Veterinary Health. As an ER Concierge, you will play a vital role in delivering compassionate care and enhancing client experiences during some of their most stressful moments.
About the Role:
This is a full-time position that requires excellent communication skills and the ability to compassionately discuss financial obligations with clients. You will serve as a client-pet advocate, effectively updating doctors and technicians on the client's financial situation and treatment goals for their pet.
Key Responsibilities:
- Ensure primary vet records are attached and the rDVM is entered into ezyVet
- Preparing and reviewing treatment plans with clients
- Acting as a client advocate regarding care and finances
- Collaborating with Doctors and clinical team to facilitate approved treatments and diagnostics
- Managing multiple software systems for incoming ER patients (ezyVet, ER Express, Smartflow, TEAMS)
- Processing payments/refunds for ER clients
- Ensure that all client and rDVM information is documented in ezyVet
- Oversee triage process and ER Room assignments
- Oversee where our clients are located (home, lobby, examination room, etc.)
- Provide updates to owners when the wait time is longer than anticipated and communicate current updates in a timely manner
- Review invoices prior to discharge, making sure that all charges are captured for services provided
- Prepare and review euthanasia paperwork with owners
- After medical update for inpatients have been given, review continued care treatment plan and collect deposit if needed.
Shift Information:
Sunday - Tuesday, 12-hour shifts, Daytime
Compensation:
Compensation range: $19.50 - $22.50 hourly
Why You'll Love It Here:
At Ethos Veterinary Health, we offer a comprehensive benefits program, including medical, dental, vision, a 401k with employer match, and paid time off. We are committed to revolutionizing veterinary medicine and setting the standard in veterinary excellence.
Perks and Benefits:
- Fun & Engaging Culture
- Professional Growth
- Employee Support
- Pet Perks
- Collaborative Environment
Join Our Team:
We are an equal opportunity employer and welcome applications from qualified candidates. If you are passionate about veterinary care and want to make a real difference in the lives of pets and their families, we'd love to hear from you.
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