Emergency Response Case Manager

4 weeks ago


Milwaukee, Wisconsin, United States Demo - Maximus Full time

Job Summary

The Senior Case Manager is responsible for handling escalated customer issues and assisting customers in resolving complaints.

They will assist customers in multiple phases of the case management process, including enrollment, awarding of benefits and services, and addressing various needs such as education, vocational training, medical care, child care, transportation, substance abuse and mental health, child support establishment, legal services, and other related needs.

Key Responsibilities

  • Serve in a senior capacity to coordinate and direct the work of lower-level staff, mentor and advise them, and handle complex or escalated issues
  • Assist customers in resolving complaints and issues in a timely and effective manner
  • Collaborate with internal stakeholders to ensure seamless case management and customer support

About Us

Demo - Maximus is a leading provider of business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability, and efficiency of government-sponsored programs.

We are proud to be a partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore, and the United Kingdom.

As a large employer and Federal contractor, we are subject to various vaccine mandates across our lines of business.

Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

We are committed to equal employment opportunities and welcome applications from diverse candidates.


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