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Pharmacy Operations Manager

2 months ago

Chester, Virginia, United States EVERSANA Full time
Job Description

Eversana is seeking a highly skilled Pharmacy Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our pharmacy team, ensuring seamless execution of our business strategies, and driving exceptional customer satisfaction.

Key Responsibilities:
  • Team Leadership: Supervise and manage a team of pharmacy professionals, providing guidance, coaching, and development opportunities to ensure high-quality performance and exceptional customer service.
  • Operational Excellence: Oversee the efficient and effective management of pharmacy operations, including workflow planning, scheduling, and performance management.
  • Customer Satisfaction: Collaborate with clients to understand their needs and preferences, ensuring that our pharmacy services meet or exceed their expectations.
  • Process Improvement: Identify areas for improvement and implement process enhancements to optimize pharmacy operations, reduce costs, and increase efficiency.
  • Compliance: Ensure adherence to regulatory requirements, industry standards, and company policies, maintaining a culture of compliance and integrity within the pharmacy team.
Requirements:
  • Education: Associate's degree or equivalent in a related field, such as pharmacy, healthcare administration, or business.
  • Experience: Minimum 8 years of experience in pharmacy operations, management, or a related field, with a proven track record of success in team leadership, process improvement, and customer satisfaction.
  • Skills: Strong leadership and communication skills, with the ability to motivate and develop high-performing teams. Proficiency in Microsoft Office, with experience in workflow planning, scheduling, and performance management.
  • Certifications: Registered Pharmacy Technician (RPT) certification or equivalent, with a strong understanding of pharmacy regulations and industry standards.
Preferred Qualifications:
  • Education: Bachelor's degree or equivalent in a related field, such as pharmacy, healthcare administration, or business.
  • Experience: Previous experience in managed care, prescription benefits, reimbursement, medical billing, and/or pharmacy, with a strong understanding of industry trends and best practices.
  • Skills: Advanced problem-solving skills, with the ability to analyze complex issues and develop effective solutions. Experience with process improvement methodologies, such as Lean or Six Sigma.
Work Environment:

The Pharmacy Operations Manager will work in a fast-paced, dynamic environment, with frequent interactions with clients, team members, and other stakeholders. The ideal candidate will be able to adapt to changing priorities, maintain confidentiality, and make independent decisions with minimal supervision.