Restaurant Operations Manager

4 weeks ago


Chester, Virginia, United States Qdoba Restaurant Corporation Full time

Restaurant Operations Manager Job Description

As a Restaurant Operations Manager, you will be responsible for managing restaurant operations, in conjunction with or in the absence of the General Manager. You will use discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. You will focus on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements:


Monitors staffing levels; recruits and selects employees to talent and job profiles


Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed


Assigns activities and tasks


Identifies and develops internal candidates for management and Team Leader positions


Treats employees with respect and dignity and regularly recognizes and rewards employees


Complies with all state and federal labor laws and regulations


Manages daily activities to achieve excellence in restaurant operational performance


Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience


Reviews practices and modifies as needed to continuously improve the guest experience


Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery


Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service


Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance


Identifies trends and implements action plans for improvement


Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth


Considers cost/benefit impact of financial decisions and works to protect the brand


Monitors costs and adherence to budget and restaurant goals

The Restaurant Operations Manager will help to support the company by maintaining an outstanding work environment through leadership, direction, training, and development.

At Qdoba, we bring flavor to peoples' lives. This means we highly value the diversity, and flavor, our employees bring to the table.



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