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Social Services Coordinator

2 months ago

Seaside, California, United States The Salvation Army USA Western Territory Full time

POSITION SUMMARY:

The Salvation Army USA Western Territory is dedicated to delivering essential social services to individuals and families in need. The Social Services Coordinator plays a pivotal role in managing and executing programs aimed at assisting low-income, at-risk, and homeless populations. This role involves comprehensive case management, resource allocation, and client referrals, alongside maintaining accurate client records and program databases.

KEY RESPONSIBILITIES:

  • Adheres to organizational policies and procedures for effective program implementation.
  • Delivers case management support to individuals and families seeking assistance with basic needs such as housing, utilities, and food.
  • Facilitates general information and referral services for clients.
  • Conducts thorough client intake assessments.
  • Maintains up-to-date program and client case files, ensuring all documentation and case notes are accurate.
  • Inputs and manages required data within relevant databases.
  • Upholds confidentiality standards for all casework documents and sensitive client information.
  • Implements program policies and disciplinary actions as necessary, with oversight from management.
  • Documents and reports safety incidents to leadership, ensuring a secure environment for staff and clients.
  • Assists in the collection and reporting of program statistics on a monthly basis.
  • Builds and maintains effective partnerships with local agencies and community resources to promote available services.
  • Participates in community agency meetings to stay informed about local services.
  • Provides follow-up support to clients to ensure sustained assistance.
  • Offers support with front desk operations as needed.
  • Connects clients to additional social service programs as appropriate.
  • Assists with community events and holiday programming.
  • Provides transportation for clients when necessary.
  • Performs other duties as assigned by management.

QUALIFICATIONS:

  • A.A. or B.A. in Social Work or relevant experience in social services.
  • Familiarity with local social service agencies and resources.
  • Strong written and verbal communication skills.

SKILLS REQUIRED:

  • Bilingual in Spanish is required.
  • Proficient in Microsoft Office Suite.
  • Excellent organizational and problem-solving abilities.
  • Capable of managing crisis situations effectively.
  • Detail-oriented, self-motivated, and dependable.
  • Ability to maintain client confidentiality and accurate documentation.
  • Experience working with diverse populations.
  • Strong time management and multitasking skills.

PHYSICAL DEMANDS:

  • Must be able to lift up to 25 lbs.

WORK ENVIRONMENT:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. The Salvation Army is committed to providing reasonable accommodations to qualified individuals with disabilities.

RELIGIOUS CONTEXT:

As a faith-based organization, The Salvation Army expects employees to uphold its religious mission and values in their work-related conduct.

EMPLOYMENT STATUS:

Employment with The Salvation Army is at-will, meaning either the employee or employer may terminate the employment relationship at any time.