Freight Service Coordinator

7 days ago


Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary:

We are seeking a highly skilled and customer-focused Airfreight Customer Service Executive to join our team at MyCareersFuture. As a key member of our cargo sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Assist customers in daily bookings of cargo sales on our various airline products, ensuring timely and accurate processing of shipments.
  • Booking of capacity with airlines and confirmation of capacity with customers, maintaining strong relationships and resolving any issues that may arise.
  • Be familiar with the requirements of our various airline products and advise our customers accordingly, providing expert knowledge and guidance to ensure seamless cargo sales operations.
  • Assist in administration of cargo bookings, e.g. loading flight reservations into system templates and ensuring all data are accurately updated, maintaining high levels of accuracy and attention to detail.
  • Interface with multiple parties including customers, warehouse, carriers, customs, etc. on shipment requirements, ensuring smooth and efficient cargo sales processes.
  • Track and monitor shipments status and inform customers accordingly, providing timely updates and resolving any issues that may arise.
  • Maintain good relationships with both customers and handle customers' enquiries on a timely basis, providing exceptional customer service and support.
  • Work closely with Billing Team to provide accurate data for invoicing, ensuring timely and accurate processing of invoices.
  • Other duties as assigned, including contributing to the growth and development of our cargo sales team.

Requirements:

  • Familiar with CCN system, with a strong understanding of cargo sales operations and processes.
  • Proficient in MS Office and Excel, with excellent analytical and problem-solving skills.
  • Good communication skill and customer service oriented, with a strong ability to build and maintain relationships with customers and stakeholders.
  • Candidate may be required to work on shift and weekends, with a flexible and adaptable approach to work.


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