Assignments and Billing Coordinator

2 weeks ago


Whitewater, Wisconsin, United States UW Whitewater Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to fill the role of Assignments and Billing Coordinator at the University of Wisconsin-Whitewater. This position provides critical support for the Assistant Director - Residential Operations, ensuring the smooth operation of residence hall applications, contracts, and student accounts.

Key Responsibilities
  • Process residence hall applications and contracts, reconciling student accounts and performing general clerical duties.
  • Facilitate assignment processes, reviewing and processing withdrawals, cancellations, and room changes.
  • Coordinate early arrivals for on-campus students, including both campus partners and individual student requests.
  • Manually process room assignments into software systems when necessary.
  • Assist with the reapplication process, answering questions and processing contracts.
  • Staff the Room Assignments office for fall hall opening day.
  • Process housing security deposit refund/forfeit requests.
  • Hire, train, and supervise student staff within the Room Assignments office.
  • Coordinate accommodations for students with disabilities and serve as University Housing representative on the accommodations committee.
  • Reconcile occupancy information, investigating and following up with Complex Director and Assistant Complex Director Staff as needed.
Requirements
  • Bachelor's degree
  • Prior Housing/Residence Life experience
  • Experience with StarRez or other Housing Assignment/Management Systems
  • Ability to demonstrate excellent customer service knowledge, skills, and abilities
  • Ability to interact respectfully with people from diverse socioeconomic, cultural, and ethnic backgrounds
  • Willingness and ability to be an active participant in following applicable safety rules and regulations
  • Commitment to customer service
  • Demonstrated proficiency in Microsoft Office, especially Excel, Word, and Outlook
  • Ability to effectively train and lead others, including student staff
  • Highly organized with good attention to detail, able to manage multiple priorities at the same time, and meet deadlines
  • Ability to develop good rapport and communication with administrators and faculty, as well as various university units and academic programs
  • Ability to work independently, find information, and solve problems effectively, and exercise good judgment in completing tasks and projects


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