Client Solutions Representative

3 weeks ago


Lawrence, Massachusetts, United States Laird Noller Auto Group Full time

**Job Title:**

Seeking an experienced Service Advisor to join our team at Laird Noller Auto Group.

Job Summary:

Full-time employment with a competitive salary range of $50,000 - $80,000 annually, plus commission.

Responsibilities:

  1. Interact with customers, scheduling service appointments and addressing their concerns.
  2. Document customer vehicle concerns and create detailed repair orders.
  3. Communicate effectively with technicians to ensure seamless operations.
  4. Estimate repair costs and times, providing clear explanations to customers.
  5. Sell relevant parts and services to customers.
  6. Foster a strong focus on customer satisfaction, striving for 5-star ratings.

Company Culture:

  • Laird Noller Auto Group prioritizes a supportive and employee-focused environment.
  • The ideal candidate will possess excellent communication skills and a passion for delivering exceptional customer experiences.

Benefits:

  • Retirement Plan with 401(k) matching
  • Paid Time Off (PTO)
  • Health Insurance (Medical, Dental, Vision)
  • Life Insurance
  • Employee Discount on services and products
  • Professional Development Assistance to support career growth
  • Referral Program for earning bonuses
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)

Requirements:

  • 1 year of relevant Service Advisor experience is required.


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