Senior Account Management Consultant

2 days ago


San Jose, California, United States Ciena Full time
About the Role

Ciena is committed to fostering a culture that prioritizes individual growth, wellbeing, and belonging. As a technology company, we lead with our humanity, driving business priorities alongside meaningful social, community, and societal impact.

We're seeking a highly skilled Senior Account Management Consultant to lead our Regional Service Providers and manage the overall business relationship between clients, sales organization, Ciena executive team, product marketing, and product management.

Key Responsibilities
  • Develop strong customer relationships that negate competitive infiltration into the account and build customer intimacy and sales execution within all levels of the customer organization.
  • Initiate and develop strong customer relationships at all levels, including executives, and hold responsibility for direct sales activities requiring bookings/revenue/margin presentations at all levels of management.
  • Play a key role in setting strategy and tactics for each specific sales objective, prioritizing sales opportunities and retaining overall responsibility for the sales and fulfilment process associated with global activities.
  • Manage and report the business through tools such as meetings with leadership and cross-functional support teams, along with weekly status/progress reports.
Requirements
  • Business or Science/Engineering degree in a technical field or equivalent experience.
  • Regional/major account/global account management experience.
  • Extensive experience in system sales or system engineering or product management.
  • Extensive experience in Layer 1, Layer 2, and/or Layer 3 networking experience.
  • Demonstrated knowledge of the competitive landscape and the regional business market.
  • Proven experience with complex sales methodology.
  • Existing or ability to become an expert in Ciena products and future portfolio.
What We Offer

Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time.

We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.



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