Senior Customer Success Manager

1 week ago


Carol Stream, Illinois, United States Shipfusion Full time

At Shipfusion, we're committed to empowering our clients to achieve success in the ever-evolving world of e-commerce. As a Senior Customer Success Manager, you'll play a pivotal role in driving this mission forward.

Key Responsibilities:
  • Develop and execute customized onboarding strategies to ensure seamless integration with our clients' operations.
  • Collaborate with our Support and Warehouse teams to guarantee deliverables are met and exceeded.
  • Work closely with the sales team to provide product demonstrations and strategic guidance to prospective clients.
  • Help clients optimize their use of our proprietary customer portal to drive growth and efficiency.
  • Manage customer projects and ensure the integrity of our food safety system (SQF Program) in the face of organizational or personnel changes.
Requirements:
  • 4+ years of account management or project management experience.
  • Excellent technology skills, including advanced Microsoft Excel usage.
  • Ability to handle large logistical projects with ease.
  • Strong communication and client management skills.
  • Strong knowledge of technology and facility in adopting and teaching new technical workflows.
Why Shipfusion?
  • Attractive salary and lucrative compensation plan.
  • Comprehensive health and dental coverage.
  • Generous vacation time and wellness days.
  • Cutting-edge tech setup and budget for personalization.
  • Vibrant company social events and exclusive employee discounts.
  • Employee assistance program and Calm app subscription.
  • Positive company culture and high employee retention rates.


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