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Customer Service Representative

2 months ago

Columbus, Indiana, United States Frank Tuxworth - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, understanding their needs and preferences.
  • Needs-Based Review Process: Use a customer-focused approach to educate customers about insurance options and identify opportunities to provide additional services.
  • Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and market appropriate products and services to meet customer needs.
What We Offer
  • Competitive Salary and Commission/Bonus Structure: Earn a competitive salary plus commission and bonus opportunities based on your performance.
  • Paid Time Off and Flexible Hours: Enjoy paid vacation and personal/sick days, as well as flexible hours to balance your work and personal life.
  • Growth Opportunities and Advancement: Develop your skills and advance your career within our agency, with opportunities for growth and professional development.
Requirements
  • Marketing and Sales Skills: Possess a strong interest in marketing products and services based on customer needs.
  • Excellent Communication Skills: Demonstrate excellent written, verbal, and listening communication skills.
  • People-Oriented and Detail-Oriented: Be a people-oriented individual with a keen eye for detail and a proactive approach to problem-solving.
  • Ability to Learn and Adapt: Be able to learn and adapt to new computer functions and technologies.
  • Team Player: Possess the ability to work effectively in a team environment.