Clinical Care Coordinator

3 weeks ago

Detroit, Michigan, United States Henry Ford Health System Full time

Job Summary:

The Clinical Care Coordinator plays a pivotal role in coordinating comprehensive patient care, ensuring seamless transitions between care levels. This position requires strong clinical judgment, excellent communication skills, and a deep understanding of healthcare systems.

Key Responsibilities:

  • Conduct comprehensive patient assessments to identify individualized needs and develop personalized care plans.
  • Collaborate with the healthcare team to ensure timely and appropriate interventions, including specialty consultations and referrals.
  • Monitor patient progress, identify potential barriers to care, and implement strategies to address them proactively.
  • Facilitate patient education and support to empower patients and families in their healthcare decisions.

Discharge Planning:

  • Develop and implement comprehensive discharge plans that address the patient's physical, social, and financial needs.
  • Coordinate with community resources and post-acute care providers to ensure a smooth transition of care.
  • Advocate for patients' rights and ensure access to necessary services and support.

Quality Improvement:

  • Analyze patient outcomes and identify opportunities for improvement in care processes.
  • Participate in quality improvement initiatives and contribute to the development of best practices.
  • Stay updated on relevant regulations, guidelines, and industry trends to ensure compliance and optimize care delivery.

Interdisciplinary Collaboration:

  • Collaborate effectively with physicians, nurses, social workers, therapists, and other healthcare professionals to deliver coordinated care.
  • Facilitate communication and information sharing among team members to ensure optimal patient outcomes.
  • Build strong relationships with community partners to support patient needs beyond the hospital setting.

Qualifications:

  • Registered Nurse (RN) with active licensure
  • Minimum [number] years of clinical experience in [relevant specialty]
  • Strong organizational and time management skills
  • Excellent communication and interpersonal skills
  • Proficiency in electronic health records (EHR)
  • Knowledge of case management principles and practices
  • Ability to work independently and as part of a team

Additional Skills (Preferred):

  • Certification in Case Management (CCM)
  • Experience in discharge planning or transitional care
  • Knowledge of Medicare, Medicaid, and other insurance programs

Education:

  • Bachelor's degree in Nursing (BSN) is preferred.
  • Associate's degree in Nursing (ADN) with at least two years of acute care case management experience is acceptable.

Experience:

  • Minimum of three years of recent acute care nursing experience.
  • Prior case management experience is highly preferred.

Certifications:

  • Certification in Case Management (CCM) by the Commission for Case Management Certification or Accredited Case Manager (ACM) by the American Case Management Association is required within one year of hire.

Knowledge and Skills:

  • Strong clinical knowledge and understanding of medical literature and research methodology.
  • Familiarity with financial and reimbursement issues in healthcare.
  • Excellent communication and interpersonal skills, including the ability to collaborate effectively with diverse teams.
  • Strong organizational and time management skills.
  • Proficiency with computers, electronic health records (EHR), database systems, and utilization review/case management documentation systems.
  • Knowledge of CMS, commercial payer requirements, and hospital financial/reimbursement processes is desirable.
  • Demonstrated ability to think critically, solve problems creatively, and plan effectively.
  • Self-direction, flexibility, and the ability to work in a fast-paced environment.

Licenses and Certifications:

  • Registered Nurse (RN) with a valid, unrestricted State of Michigan license.
  • Adherence to Henry Ford Health's Customer Service Policy and standards.

Personal Qualities:

  • Self-direction and commitment to teamwork.
  • Initiative and willingness to learn.
  • Openness to new experiences and respect for diversity.
  • Demonstrated customer service values.

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