Technical Service Representative
3 weeks ago
As a L2 Help Desk Technician - Managed Services, you will be responsible for providing technical assistance and support to our managed service clients.
Main Responsibilities
- Via telephone and with remote access tools, clarify the problem at hand, troubleshoot and resolve issues that end-users are experiencing.
- Collaborate with all team members, service coordinators and service managers to help partners with day-to-day activities.
- Provide support for the following key areas: PCs, servers, printers, software and networking.
- Document processes and update pre-existing documentation.
Compensation and Benefits
The estimated salary for this position is $61,000 per year, plus benefits including dental insurance, employee discounts, health insurance, paid time off, vision insurance, and training & development opportunities.
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