Level 2 Technical Service Technician
1 week ago
We are seeking an experienced IT Help Desk Technician to join our team at RWK Design Inc. As an IT Help Desk Technician, you will be responsible for providing technical support to clients via telephone and remote access tools. This includes clarifying problems, troubleshooting, and resolving issues related to PCs, servers, printers, software, and networking. We estimate the salary for this position to be around $70,000 - $90,000 per year, depending on experience.
The ideal candidate will have a minimum of five years of relevant work experience and the ability to function effectively both independently and within a team. You will also need to have excellent communication skills and a passion for helping others. Additionally, you should be able to document processes and update pre-existing documentation, and have experience working in a managed service or outsourced service environment. If you meet these requirements and are interested in working for a dynamic company like RWK Design Inc, we encourage you to apply.
Responsibilities and Expectations:
- Via telephone and with remote access tools, clarify the problem at hand, troubleshoot and resolve issues that end-users are experiencing
- Collaborate with all team members, service coordinators and service managers to help partners with day-to-day activities
- Provide support for the following key areas: PCs, servers, printers, software and networking
- Manage and complete requests assigned to you by a state-of-the-art help desk ticketing system
- Configure, repair and deploy IT equipment as needed: monitors, desktops, laptops, mobile phones, desk phones remotely or on site at partner locations
- Document processes and update pre-existing documentation
- Support Microsoft related products: Active Directory (group memberships, password resets, and creating users), Office 365, Teams, SharePoint and MS Office suites
- Support remote access solutions: VPN, Citrix Remote Access, Windows Terminal Server
- Mobile phone support: Apple iPhone IOS and Android for connection and setup with email and other end-user needs
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